Sara Johnson Email & Phone Number

Eau Claire, Wi, Us

Eau Claire, Wisconsin, United States

Ensure that organization operations and procedures meet government and industry compliance standards. Research regulations and policies, and communicate requirements on behalf of the organization. Ensure vendor monitoring plans are accurate, as well as perform audits on these plans to ensure all activities are taking place. Review outgoing complaint letters to make sure all laws and regulations are being followed.

Eau Claire, Wisconsin Area

Facilitated and performed basic to complex analysis for the servicing department to ensure operational units were positioned to achieve goals set by the department. Acted as a liaison between stakeholders and product owners, as well as scrum masters. Served as a subject matter expert on behalf of operational areas during internal and external audits. Participated on the United Way committee.

Eau Claire, Wisconsin Area

Collect, review and interpret Key Performance Indicators (KPIs) and other performance data. Collaborate with department supervisors, managers, as well as other subject matter experts to identify opportunities for performance improvement and recommend strategic solutions which align with Great Lakes business objectives and lead to positive servicing outcomes.

Eau Claire, Wisconsin Area

I confidentially gathered, analyzed, and communicated performance outcome data to the appropriate supervisory and management staff. This included evaluating processes and procedures against department guidelines and regulatory compliance requirements and evaluating the quality of the customer service experience that is provided to our customers.

Eau Claire, Wisconsin Area

Provided student loan borrowers and other authorized individuals accurate information and responses related to a variety of account servicing questions and activities in an accurate, effective, and efficient manner. I was responsible for handling inbound and outbound telephone calls and other communications persuasively and effectively in accordance with federal regulations, corporate objectives, and department procedures and guidelines, as outlined in the Borrower Services Operations Guide.

Associates, Business Management, A

Currently pursuing a Business Management degree at Chippewa Valley Technical College; Part-time.

General Studies