Sara Joler Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Providing admin support for the owner of a media post-production company.• Managing client’s calendar, scheduling meetings and appointments, optimizing weekly schedule• Email correspondence, clients follow up• Preparing invoices and quotations, filing, record-keeping, and data entry• Organizing traveling needs, booking tickets, accommodation and managing visa requirements

Coordinating translation and localization needs across the company, in efforts to scale and expand the business internationally.• Translation and localization:- Maintaining effective communication with translation agencies and individual contributors, hiring and managing linguists on Upwork - Creating and managing the glossary of product-related terms in 11 locales - Managing localization and revision tasks for all app and website content online (via our TMS) and offline (for out-of-scope format)- Responsible for quality control, keywords and tone-of-voice implementation across translated content- Automating translation and revision processes on Lokalise (TMS) for optimum efficiency and cost savings• Content releases:- Responsible for global releases of the website and app- Launched 10 new locales in a 6-month period- Creating and optimizing weekly content release processes and quarterly language launches- Operating in cross-functional teams with developers, FE/BE/QA engineers, product managers, marketing professionals, content and SEO specialists, etc. - Conducting pre and post-release QA processes for app and website• Website and app maintenance:- Primary point of contact for all things app and website-related in 11 locales- App and website maintenance, implementing new and updating existing content, ensuring consistency and accuracy across the locales- Conducting regular QA, reporting bugs, correcting content-related issues- Automating the Contentful<>Lokalise integration for optimum efficiency and faster content migration(Working with GSuite, MS Office, Slack, Jira, Lokalise, WordPress, Contentful, Vimeo, Metabase, Zapier, Airtable, Upwork, Confluence, BOB, Fellow)

Managing all departments of an e-commerce brand:• Operations - Staff management, mentorship, weekly and monthly evaluations - Optimization of processes related to logistics, production and customer-relations• Production - Maintaining effective communication with multiple suppliers - Monitoring production workflow, ensuring quality standards are met at all times - Overseeing custom orders from conception to finalization• Logistics - Organizing shipment schedules, problem-solving shipment delays and losses - Responsible for worldwide weekly logistics coordination, maintaining effective communication with couriers• Customer Support team - Maintaining brand values through coaching and structured feedback - Overseeing communication channels, KRs and staff performance(Working with Zendesk, Magento, IcePay, Stripe, PayPal, GSuite, MS Office, Slack)

• Accounts management: Canadian market- E-mail, chat and phone correspondence, direct daily communication- Logistics, packing, culinary and quality issues - providing resolutions- Vouchers and gift cards, up-selling, cross-selling, product knowledge- Preparing invoices, processing payments, administrative duties- Time management, soft skills, problem-solving(Working with PureCloud, BOB, Shelf, Trello, GSuite, Slack)

Sharjah, United Arab Emirates

• Event management:- Organizing themed birthday parties for children, VVIP level- Conducting market research, developing business strategy- Organizing fully customized party for a VVIP client in 7 days• Budget planning: - Accurate expense distribution, cost control - Preparing documentation, proposals, invoices, etc.• Procurement & venue decor: - Procurement of necessary assets and decorations - Storage organization, tracking and replenishing inventory - Venue conceptualization and on-site location setup• Visual tools: - Overseeing website development- Creating content for brochures, flyers, coupons- Designing invitations, gift bags and centerpieces• People management: - Recruiting and training new staff- Coordinating performers, catering team and third-party services - Managing a team of 7-15 people for 12-hour-long events• Event coordination: - Venue set-up and clean-up, monitoring event timeline and staff rosters - Prompt decision-making and problem-solving - Coordinating performers, backstage area and third-party services - Pre-event evaluations, post-event follow up• Management: - Daily operations and venue improvement, event analysis and forecast - Daily/weekly reports to management team

Dubai, United Arab Emirates

• People management: Creating weekly rosters for reception team- Coordinating staff, daily activities and guest relations• Guest relations: Optimizing venue capacity for 400 people per event- Booking reservations, e-mail and phone correspondence- Welcoming guests upon arrival, providing accommodation- VIP guests, up-selling, bottle services, ensuring minimum spend• Management meetings: Daily operations and venue improvement- Providing daily/weekly reports to management team

Zagreb, Croatia

• Event management: - Large-scale events, concerts, themed parties, beauty pageants, fashion shows, corporate banquets and private celebrations - Conceptualizing special events for 2000 guests on a weekly basis - Organized 2 music festivals with a line-up of 10-15 performers and attendance of 4000 people per event• Budget planning: - Accurate expense distribution, cost control - Preparing documentation, proposals, invoices, etc.• Procurement & venue decor: - Procurement of necessary assets and decorations - Storage organization, tracking and replenishing inventory - Venue conceptualization and on-site location setup• People management: - Recruiting and training new staff - Managing a team of 7-25 people for 12-hour-long events• Event coordination: - Venue set-up and clean-up, monitoring event timeline and staff rosters - Prompt decision-making and problem-solving - Coordinating performers, backstage area and third-party services - Pre-event evaluations, post-event follow up• Guest relations: - Optimizing venue capacity for attendees, seating/standing areas layout - Booking reservations, e-mail and phone correspondence - VIP guest service, up-selling, cross-selling, minimum spend and OKRs• Ticket services: - Responsible for online pre-event sales channels, forecasting OKRs - Responsible for on-site sales, cash flow and ticket management• Management: - Daily operations and venue improvement, event analysis and forecast - Daily/weekly reports to management team

Split, Croatia

• Event management: - Organized 2 music festivals with a line-up of 10-15 performers and attendance of 4000 people per event• Budget planning: - Accurate expense distribution, cost control - Preparing documentation, proposals, invoices, etc.• Procurement & venue decor: - Procurement of necessary assets and decorations - Storage organization, tracking and replenishing inventory - Venue conceptualization and on-site location set up• People management: - Recruiting and training new staff - Managing a team of 7-25 people for 12-hour-long events• Event coordination: - Venue set-up and clean-up, monitoring event timeline and staff rosters - Prompt decision-making and problem-solving - Coordinating performers, backstage area and third-party services - Pre-event evaluations, post-event follow up• Guest relations: - Optimizing venue capacity for attendees, seating/standing areas layout - Booking reservations, e-mail and phone correspondence - VIP guest service, up-selling, cross-selling, minimum spend and OKRs• Ticket services: - Responsible for online pre-event sales channels, forecasting OKRs - Responsible for on-site sales, cash flow and ticket management• Management: - Daily operations and venue improvement, event analysis and forecast - Daily/weekly reports to management team

Zagreb, Croatia

• Replenishing and product positioning:- Ensuring correct sizing and pricing at all times- Placing declarations and safety pins- Sale and promotion activities, store layout• Organizing warehouse:- Tracking inventory, unpacking, labeling• Operating the register: - Direct communication with customers - Cash and POS machine payments- Up-selling, cross-selling• Daily revenue: - Reaching weekly / monthly targets- Providing daily / weekly reports to management team