Sara Joler Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Providing admin support for the owner of a media post-production company.
• Managing client’s calendar, scheduling meetings and appointments, optimizing weekly schedule
• Email correspondence, clients follow up
• Preparing invoices and quotations, filing, record-keeping, and data entry
• Organizing traveling needs, booking tickets, accommodation and managing visa requirements

• Coordinating translation and localization needs across the company, in efforts to scale and expand the business internationally.
• Translation and localization:- Maintaining effective communication with translation agencies and individual contributors, hiring and managing linguists on Upwork - Creating and managing the glossary of product-related.
• Content releases:- Responsible for global releases of the website and app- Launched 10 new locales in a 6-month period- Creating and optimizing weekly content release processes and quarterly language launches.
• Website and app maintenance:- Primary point of contact for all things app and website-related in 11 locales- App and website maintenance, implementing new and updating existing content, ensuring consistency and.

• Managing all departments of an e-commerce brand:
• Operations - Staff management, mentorship, weekly and monthly evaluations - Optimization of processes related to logistics, production and customer-relations
• Production - Maintaining effective communication with multiple suppliers - Monitoring production workflow, ensuring quality standards are met at all times - Overseeing custom orders from conception to finalization
• Logistics - Organizing shipment schedules, problem-solving shipment delays and losses - Responsible for worldwide weekly logistics coordination, maintaining effective communication with couriers
• Customer Support team - Maintaining brand values through coaching and structured feedback - Overseeing communication channels, KRs and staff performance(Working with Zendesk, Magento, IcePay, Stripe, PayPal, GSuite, MS.

• Accounts management: Canadian market- E-mail, chat and phone correspondence, direct daily communication- Logistics, packing, culinary and quality issues - providing resolutions- Vouchers and gift cards, up-selling.

Sharjah, United Arab Emirates

• Event management:- Organizing themed birthday parties for children, VVIP level- Conducting market research, developing business strategy- Organizing fully customized party for a VVIP client in 7 days
• Budget planning: - Accurate expense distribution, cost control - Preparing documentation, proposals, invoices, etc.
• Procurement & venue decor: - Procurement of necessary assets and decorations - Storage organization, tracking and replenishing inventory - Venue conceptualization and on-site location setup
• Visual tools: - Overseeing website development- Creating content for brochures, flyers, coupons- Designing invitations, gift bags and centerpieces
• People management: - Recruiting and training new staff- Coordinating performers, catering team and third-party services - Managing a team of 7-15 people for 12-hour-long events
• Event coordination: - Venue set-up and clean-up, monitoring event timeline and staff rosters - Prompt decision-making and problem-solving - Coordinating performers, backstage area and third-party services - Pre-event.

Dubai, United Arab Emirates

• People management: Creating weekly rosters for reception team- Coordinating staff, daily activities and guest relations
• Guest relations: Optimizing venue capacity for 400 people per event- Booking reservations, e-mail and phone correspondence- Welcoming guests upon arrival, providing accommodation- VIP guests, up-selling, bottle.
• Management meetings: Daily operations and venue improvement- Providing daily/weekly reports to management team

Zagreb, Croatia

• Event management: - Large-scale events, concerts, themed parties, beauty pageants, fashion shows, corporate banquets and private celebrations - Conceptualizing special events for 2000 guests on a weekly basis.
• Budget planning: - Accurate expense distribution, cost control - Preparing documentation, proposals, invoices, etc.
• Procurement & venue decor: - Procurement of necessary assets and decorations - Storage organization, tracking and replenishing inventory - Venue conceptualization and on-site location setup
• People management: - Recruiting and training new staff - Managing a team of 7-25 people for 12-hour-long events
• Event coordination: - Venue set-up and clean-up, monitoring event timeline and staff rosters - Prompt decision-making and problem-solving - Coordinating performers, backstage area and third-party services - Pre-event.
• Guest relations: - Optimizing venue capacity for attendees, seating/standing areas layout - Booking reservations, e-mail and phone correspondence - VIP guest service, up-selling, cross-selling, minimum spend and OKRs

Split, Croatia

• Event management: - Organized 2 music festivals with a line-up of 10-15 performers and attendance of 4000 people per event
• Budget planning: - Accurate expense distribution, cost control - Preparing documentation, proposals, invoices, etc.
• Procurement & venue decor: - Procurement of necessary assets and decorations - Storage organization, tracking and replenishing inventory - Venue conceptualization and on-site location set up
• People management: - Recruiting and training new staff - Managing a team of 7-25 people for 12-hour-long events
• Event coordination: - Venue set-up and clean-up, monitoring event timeline and staff rosters - Prompt decision-making and problem-solving - Coordinating performers, backstage area and third-party services - Pre-event.
• Guest relations: - Optimizing venue capacity for attendees, seating/standing areas layout - Booking reservations, e-mail and phone correspondence - VIP guest service, up-selling, cross-selling, minimum spend and OKRs

Zagreb, Croatia

• Replenishing and product positioning:- Ensuring correct sizing and pricing at all times- Placing declarations and safety pins- Sale and promotion activities, store layout
• Organizing warehouse:- Tracking inventory, unpacking, labeling
• Operating the register: - Direct communication with customers - Cash and POS machine payments- Up-selling, cross-selling
• Daily revenue: - Reaching weekly / monthly targets- Providing daily / weekly reports to management team