• Administer and manage daily operations of administrative offices • Primary Human Resource Manager• Staff Training and Development• Payroll processing• Employee relations, Recruiting and retention• Developed Human Resources policies and guidelines, such as the new health insurance plan for all employees

Schedule and book service/sales appts when clients callAcquire customers through sales and marketing programsIdentify new business opportunities by performing direct sales activitiesProvide support to administrative personnel, President and Vice PresidentDispatch, manage and allocate resources to meet expectations of our clientsOrder parts and materials for truck restock and non stock itemsGenerate weekly and monthly key performance reportsData entry and maintenance of customer and business informationRecord customer payments and send out billing statementsCommunicate effectively with vendors, associates and customers

• Support the editing & auditing teams to ensure accuracy and delivery of high quality results in daily operations• Partner with distributors and vendors to acquire product information and negotiate terms• Manage documentation and deadlines for catalogs based on industry demands, vendor updates and customer feedback• Work with customer service and support customer questions when necessary• Set team goals and report on product catalog metricsClient Services Supervisor• Lead a successful team of 25+ to provide 4 star service to over 3000 clients• Interview prospects and assist management with annual reviews • Train and monitor progress of new employees• First point of contact for account managers, account reps and help desk technicians • Coach and mentor team on best way to provide industry leading customer service.Account Manager• Responsible for 40+ accounts and maintaining online marketing presence for clients• Maintained a 95% retention rate of accounts for 3+ years until moving into new role• Scheduled, planned and implemented marketing plans for clients on a monthly basis• Collaborated with SEO specialists on organic web content for increasing Google rankings• Traveled to various manufacturer tradeshows and represented the business• Trained and supported staff on enhanced tool to help upload content for clients to Facebook and TwitterAccount Representative• Implemented and updated HTML code on websites• Increased customer Google rankings for Search Engine Optimization (SEO)• Corresponded between Technical and Graphics department• Delivered new social media product training to colleagues• Master of client and controller interfaces of website development in order to ensure effective trouble shooting and education for clientele• Extremely focused on delivering a positive client experience• Distributed client promotions to company websites and consult with Social Media department on promotion advertisement

-Provide products worldwide, skilled at international and local shipping-Responsible for inventory, shipping and billing records-Created marketing strategies to reach target clientele-Recipient of numerous customer satisfaction ratings

• Maintain billing/receiving records for customers • Process customer queries on orders and products • Run and distribute monthly client reports • Oversee shipments to clients worldwide • Communicate with vendors, sales, and freight carriers on customer’s goods • Work with personnel to coordinate efficient receiving and delivery of time-sensitive product • Organize yearly inventory.