Generated reports of findings to help management with making key decisions.Processed new POs and handled administrative functions.Participated in sales and operations meetings to assess performance and forecast and formulate necessary corrective actions.Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100%end-user satisfaction.Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.Improved demand forecast for multiple distribution channels based on previous sales and consumption.Achieved 98 % reduction in DMRG and Storage fees through good management of shipping documentation in very responsible time.Achieved 95 % reduction in delay time through on-time warehouse operations and deliveries.Coordinated incoming shipments to maintain schedules.Validated inventory levels and updated systems using handheld devices.Worked with customers to integrate processes and correct issues.Provided customers with status updates for tracked packages.Detected and resolved multifaceted issues related to business direction and operations.Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.Organized warehouse space and planned layouts to allow for maximum storage capabilities.Managed logistics operations including logistics assets for timely and cost-effective delivery of cargoes.

Generated reports of findings to help management with making key decisions.Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.Achieved 90 % reduction in delay time through on-time warehouse operations and deliveries.Coordinated incoming and outgoing shipments to maintain schedules.

Communicated with customers to understand needs and recommend appropriate solutions.Drove business development through proactive networking and relationship-building strengths.Determined problem areas and resolved issues related to profitability and business objective achievement.Developed and delivered engaging sales presentations to convey product benefits.Increased revenue by acquiring new customers and determining needs to offer relevant products.Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.Helped resolve client problems quickly with superior customer service.Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.Recommended accurate and effective solutions to customers after identifying problems.Identified client needs, built relationships and overcame objections to drive sales.Processed product returns and assisted customers with other selections.

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.Recommended products to customers and suggested other options if preferred product was unavailable.Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.Responded proactively and positively to rapid change.Educated customers on promotions to enhance sales.Assisted call-in customers with questions and orders.Provided primary customer support to internal and external customers in fast-paced environment.Communicated professionally with colleagues, freelancers and clients.