​​Financial and headcount reporting including monthly cost report checking, monthly forecasting, budget setting, cost control initiatives, business cases, provision of local analysis intelligence and commentary​People planning, including capability, engagement and communications​Engaging and influencing stakeholders to make sure that the best outcomes are delivered for the business​Delivering recommendations and decisions required to improve business performance​Reviewing relevant MI and providing ad-hoc analysis of data​​Skills :​ Knowledge of the customer business, key services and how it interacts with the rest of our business.​​A broad background of working effectively with a variety of stakeholders at different levels​Microsoft Office applications, especially Excel​Excellent numerical skills and a strong interest in developing enhanced commercial and financial knowledge in the context of Services and Technology​Strong data analysis skills with the ability to produce relevant summary perspectives​Broad experience of executing and managing key methodologies, tools and frameworks​

My role as Customer Advisor involved identifying and helping customers with a range in financial needs from lending to protection. I was successful in this role which was recognised by previous managers and enabled me to progress to the Branch manager role in a small market town.

I started my career with Natwest in their unsecured collections Department. Over 2 years I gained a lot of experience in communicating with customers and internal departments. I was then chosen to be part of the new Mortgage Collections team to help customers who had fallen behind on their repayments to get back on track. I stayed here for 3 years and received regular recognition for exceeding my objectives consistently.