-Manage biannual intake of all projects and internal roadmap requests, scope forecasted workusing historical data based on tracked hours and scope to determine the required resource mix- Develop a resource management program and related mechanisms to enable project staffing toeasily scale with the business-Own stakeholder relationships and meetings to ensure a system of timely and accurate updates toall project work back schedules and resourcing plans- Create forecast & utilization reports to show each discipline their capacity and resourcingConstraints-Build project burn and estimated cost reporting across portfolio to understand HC and rolebreakdown for more streamlined processes and efficient team utilization-Discuss resourcing needs, projected contractor/FTE hiring needs, team expansion, etc., with LeadsLeadership-Work closely with Production Leads on project shifts and prioritizations-Work closely with Strategy and Operations to ensure budget and resource alignment-Work directly with our creative agency partners on project scope, reporting on retainer / hours

-Support RTI’s Content, Design, and Video teams and other cross-team projects by managing multiple simultaneous workloads, timelines, and project communications including the workflows and workloads of members of the Content, Design, and Video teams -Work proactively with Creative and Client Strategy teams to weigh the urgency of competing requests and provide realistic turnaround times based on available information-Partner with team members and leadership to define scope, ensure expected timelines and milestones are clearly indicated in digital project plans, lead communication, and escalate issues-Maintain an understanding of the creative capabilities, strengths, weaknesses, skill levels, goals, and interests of members of the team and assign projects accordingly-Collect and maintain data on workloads of creative teams in various capacities as neededIdentify ways to assist in data collection-Create and maintain monthly reports that pull in workload data from creative teams and track key performance indicators

-Intake, assign, and manage internal creative requests, prioritizing and re-prioritizing based on clients’ shifting needs-Support RTI’s Content, Video, and Design teams and other cross-team projects by managing multiple simultaneous workloads, timelines, and project communications-Ensure deadlines are met in a fast-paced work environment, and communicate actively with the team-Work with the Client Strategy team to put together creative cost estimates, project timelines-Work with the Client Strategy and Creative teams to organize logistics including video shoot locations, schedules, equipment, contractors/crews, travel, and more-Manage contractor/vendor communications and invoices-Manage the maintenance and organization of video and design asset libraries-Identify potential weak points in processes and find efficiencies-Create Google Data Studio dashboards to analyze and display key metrics to inform business and hiring decisions

-Own and maintain the creative production process – including initiation, scheduling, statusupdates and approval process- Develops and manages schedules with date-driven milestones- Coordinate with vendors and freelancers as well as drive the quoting and selection ofvendors- Make the process more efficient and evaluate opportunities for growth and improvement- Ensure quality control of projects to ensure all client marketing guidelines are being adhered- Work with department heads to align resources and ensure appropriate staff utilization

Operations-Train, direct, and collaborate with Account Executives on the implementation of and ongoing compliance with all systems and tools-Direct intake and set up of projects and programs and delegation to team-Project manage all internal projects including marketing materials and promotional videos-Create new standard operating procedures-Make process more efficient and evaluate opportunities for growth and improvement-Oversee the job flow from new business into closed job-Ensure quality control of projects to ensure all client marketing guidelines are being adhered -Work with department heads to align resources and ensure appropriate staff utilization-Responsible for schedules and availability of six departments: Account Management, Creative, Web, Print Production, Digital Marketing, and Video ProductionFinance-Oversee Account Directors on SOW development; review SOW pricing, prepare estimates, discuss requirements, and makes pricing recommendations-Work with CFO on closing and accurate accounting of all projects-Coordinate with the finance department to ensure all new clients, rates, and financial templates are developed and managed properly-Partners with the finance department and production department to ensure billing, payment terms, and accounts payable are alignedManagement-Make process more efficient and evaluate opportunities for growth and improvement-Oversee the traffic coordinator -Collaborate with Management team on new opportunities for company expansion

Responsible for coordinating the workflow of all communications materials and project management: organizing, tracking and monitoring of projects and resource capacity across five departments – Account Management, Creative, Digital, Print production, and Video Production.

Present a friendly and professional appearance and manner while being the first point of contact of all visitors and clients.Assist in general accounting duties.