Sara Nelson Email & Phone Number

Albany, Ny, Us

• Overall P&L responsibility including achieving revenue goals across all revenue lines and controlling costs. • Deliver Quarterly Business Reviews to C-Suite Executives. Present financial performance of the location and create action plan for continued growth.• Drive local marketing efforts with targeted community outreach. Build local partnerships, create brand awareness, and lead local team in lead generation efforts.• Manage pipeline of leads and opportunities across all product offerings within Salesforce. Ensure compliance and updated records throughout entire sales process.• Accounts Payable oversight. Ensure vendor invoice approval and accurate rebilling to clients as appropriate. • Accounts Receivable management. Review and process monthly invoicing/billing with accuracy and follow up with delinquent accounts. Escalate to Finance Team when appropriate.• Provide leadership and direction for Lab Team. Recruit and provide ongoing management and professional development. • Train and support direct reports as well as colleagues in Serendipity Labs Network as needed.• Oversee all lab operations and systems.

• Managed onsite provider transition from JLL to Serendipity Labs. Prioritized frictionless, well communicated experience for clients and team.• Championed value and experience of business offering through high touch sales journey, member onboarding, and overall user experience.• Actively identify outreach prospects with an effective plan for communicating specific value proposition for their business through service offerings, partnered event opportunities, and business referral relationships. • Diligently track sales activities and contacts via Salesforce.• Work alongside Area Sales Director and Central Sales to increase residential, coworking, and meeting/event sales.• Met and exceeded KPIs for Q3 and Q4 2023 in both meeting and event sales and total lab revenue goals. Captured over $23,000 in meeting and event revenue and personally garnered $26,878 in new residential office sales.• Nurtured relationship with meeting and event user into a residential office sale with $21,765 in total contract value.• Develop and oversee vendor relationships. Coordinate services, scheduling, and accounts payable reconciliation.• Full ownership of site’s accounts receivable with 100% compliance in both Q3 and Q4.• Maintain Net Performance Score of 100 for our location through excellent customer experience.• People manage Ops Coordinator. Provide training, conduct performance reviews, and foster professional development.• Supervise all operations of lab location.

Nashville, Tennessee, United States

• Provided exemplary customer service evidenced by 5 star Google Review rating for prosprCS coworking site. 74% praised management staff and 29% cited me specifically.• Onboarded all new clients. Ensured seamless experience and systems adoption with warm, enthusiastic welcome.• Sales responsibilities in support of Center Manager which included qualifying leads, conducting tours, creating proposals, and submitting contracts for approval and signature. Recorded leads, opportunities, and updates in CRM. Managed pipeline for Center Manager when needed.• End to end management of conference room sales with over $34,000 booked revenue over Q2 - Q4 2022. Fielded booking inquiries, maintained master booking calendar, invoiced clients, processed payments, facilitated catering and meeting set up/breakdown, and any additional day of needs.• Spearheaded vendor relationships with emphasis on local business partnerships. Negotiated contracts and managed financials inclusive of payments and reporting.• Built calendar of diverse community events engaging all business stakeholders. 100% increase of participation in first 6 weeks of employment. Owned all points of event execution from planning through delivery. Created marketing collateral for all programming via Canva and distributed internal communications.• Utilized a variety of coworking software applications to manage space operations and membership data including Microsoft Office Suite and Essensys.• Accounts Receivable responsibilities in conjunction with billing of ad hoc services, parking, and recurring monthly invoicing in accordance with client contracts.• Social media content creation and platform engagement of Instagram account.

Nashville, Tennessee, United States

• Develop and execute a calendar of events for a retirement community of up to 180 residents that address the social, physical, spiritual, creative, and vocational needs of the residents. • Collaborate and coordinate with the marketing department and dining team to produce marketing events for potential residents and business partners.• Coordinate events ranging from one-on-one interactions with residents to larger scale productions with a maximum attendance of 150 people.• Anticipate and address all necessary details in advance of every event large or small, and adeptly pivot when the unexpected happens.• Facilitate all activities with enthusiasm and positivity that encourages participants individually and creates an inclusive, upbeat environment for resident community building at large.• Manage and adhere to monthly budgets and enhance the resident experience by scheduling vendors that deliver high quality programs that engage and delight.• Create internal fliers, communications, and weekly/monthly calendars and newsletter to highlight upcoming events and encourage resident engagement.• Field resident feedback regarding all community operations and share this information with the management team to ensure the highest levels of resident satisfaction and guest experience.• Manage volunteer programs of up to 25 volunteers that lead various supplemental resident activity programming like church services, bible studies, nail painting parties, and singalongs.• Troubleshoot and problem solve issues residents or guests may have at any time. Assist with logging maintenance requests and reservations for dining and transportation services, clarify communications disseminated by the management team, provide first aid, and contact emergency services when necessary.

Maywood, Il

• Designed Barre Fitness class formats for varied student experiences, including hour long and power 30 minute class offerings. Sessions ranged from 4 - 6 weeks with a maximum class capacity of 15 students.• Lead an engaging, dynamic fitness experience rooted in proper technique and alignment for ultimate safety and maximum results.• Gave hands on corrections, adjustments, and modifications in real time based on various student needs and abilities.• Responsible for class setup, tear down, and attendance reporting.• Continually recruited and followed up with current session participants to grow the Loyola Fitness Barre program.

Northbrook, Il

• Taught dance classes in a dance studio environment.• Facilitated classes for students ranging from Kindergarten to high school aged.• Dance styles included ballet, tap, jazz, modern, and hip-hop as well as leaps and turns technique classes designed for technical proficiency, artist growth, and overall dancer conditioning.• Managed classrooms, developed and implemented curriculum, and created choreography for annual recitals and competitions.• Handled parent questions and concerns throughout the semester and cultivated strong relationships with both students and their families. • First point of contact for in class injuries and medical emergencies if necessary.• Judged dance team auditions.• Made music and costume selections for all performances. Edited all musical tracks. Measured students for all costumes and assisted in modifications and repairs if necessary.

Chicago, Illinois

• Taught students ranging from 2nd to 5th grade dance classes designed to promote social-emotional development through school residencies and public performances in partnership with Chicago Public Schools.• Functioned in both the assistant teaching and lead teaching positions.• Planned lessons for each class and disseminated residency curriculum via the organization’s pedagogy.• Engaged students with exciting and challenging classes that allowed for multiple avenues of success for every child.• Led by example in all dance movements and challenges posed with the highest energy and enthusiasm possible.• Reacted quickly and effectively to the overall pacing needs of the class and the individual needs of the students during instructional time.• Communicated needs clearly to live musicians and supporting teachers before, during, and after every class.• Choreographed dances for the public performance at the end of each residency.• Addressed student behavioral issues in ways that redirected and re engaged them in the ultimate goals of the class. Gave students the tools to cope with challenges and find success in every class.• Utilized a variety of teaching tools that were developmentally appropriate for the age group represented in each class.• Built strong partnerships with school leadership and individual classroom teachers of involved classes throughout the residency.• Participated in an annual fundraiser in conjunction with The Second City comedy club through a live performance with exemplary students from our residencies.• Trained with the National Dance Institute in New York City and earned teaching certification of the Institute’s pedagogy.A non-profit arts education organization founded to use dance and music as vehicles to promote social-emotional development in Chicago's youth. Through in-school partnerships, residencies, and public performances, CDI operates as a catalyst to engage children and motivate them towards excellence.

Chicago, Illinois

• Managed the daily running of the studio with a primary focus on student needs and communications regarding customer service.• Served as the first point of contact to any guest of the studio in person, over the phone, or via email correspondence.• Oversaw studio setup and room assignments, and assisted in managing classes, parties, and private lessons for up to 100 people in a given evening for a seamless customer experience.

Chicago, Illinois

• Resident performer of modern dance company.• Performed in various venues in support of company associations and partnerships.• Actively engaged in the development of new works with a variety of choreographers.• Collaborated with musicians, dancers, and technical teams to present fully realized performances.• Arrived on time and fully prepared for all rehearsals and performances.• Assisted in performance load in and load out when necessary.• Advertised and distributed performance advertisements to local business/partners as well as over social media.

Chicago, Illinois

• Taught barre fitness classes in a boutique fitness studio setting.Trained under and facilitated the FlyBarre fitness method in every class. Learned new exercise sequences and formats as the Creative Team disseminated them to the company.• Created new music playlists and exercise sequences for fresh student experiences with every class taught.• Gave alignment corrections and exercise modifications when necessary.• Facilitated a fun, energetic workout experience that left students feeling successful.• Advertised for upcoming classes, studio specials, and company initiatives via social media engagement across Facebook, Instagram, and Twitter a minimum of 9 times per week.• Participated in fellow instructor’s class offerings to engage in professional development/feedback as well as to support the cultivation of the Flywheel fitness community.

Gainesville, Florida

• Clerical position that required the utmost professionalism and customer service skills in regards to both in house and visitor correspondence.• Answered department phone calls and emails, filed and pulled traffic citations and general case files, fulfilled case requests for involved parties, media, and the general public while adhering to department policies and governing laws.• Handled sensitive materials on a daily basis and maintained the utmost confidentiality with all corresponding information.• Ran background checks at the request of various entities including the FBI, Homeland Security, and the NFL.• Added files and evidence to ongoing cases.

Crossville, Tn

Taught various dance classes to a vast array of populations, including children, teens, adults, and students with disabilities. Performance Intern responsibilities included performing in mainstage shows along with performing backstage duties, including set construction/deconstruction and assisting in the Costume Department.

Bachelor'S Degree, Dance, Summa Cum Laude

Certificate Program, Dance In Healthcare

The certificate recognizes special competency and achievement in the use of movement to enhance health. This certificate, recognizing.

High School Diploma, 4.0 Gpa - Graduated In Top Ten Of Class

Activities and Societies: Captain of SMHS Dance Team, President of SMHS Theatre Club, Member of 4-H Honors Society, Member of the SMHS.