• Work directly with the CRO and VP of sales to create and maintain a streamline sales process.• Serve as the main point of contact for the Sales Team and address calls for most general business issues. • Help support and enable the sales team to drive efficiencies and competency in all Tripleseat sales tools (Salesforce, Outreach, Chili Piper, InsightSquared, Tripleseat Demo site).• Ensure that the sales team has the correct and up to date reporting, tools, and processes to run… Show more • Work directly with the CRO and VP of sales to create and maintain a streamline sales process.• Serve as the main point of contact for the Sales Team and address calls for most general business issues. • Help support and enable the sales team to drive efficiencies and competency in all Tripleseat sales tools (Salesforce, Outreach, Chili Piper, InsightSquared, Tripleseat Demo site).• Ensure that the sales team has the correct and up to date reporting, tools, and processes to run effectively and efficiently. Including pipeline, forecast, close won process, reporting, and cadence of the business.• Own, maintain and refine process for reviewing, reporting and evaluating the health of the sales pipeline and close-won processes. • Initiate and lead projects to apply best practices and improve sales operations. • Work effectively with internal support departments (Billing, Marketing, Onboarding, and Product and Development) to develop effective sales strategies that promote sales to new and existing customers. • Understand and address "internal" customers" questions and objections.• Be the voice of operations and enablement and help align internal processes to fit company needs.• Maintain comprehensive process documentation. Show less

• Proactively own, organize, implement, and manage the migrations of our customers from Gather to Tripleseat during the company merger project while continuously adapting and improving the process.• Create and monitor the constant workflow on migration installations through Salesforce and administrator Basecamp to clients.• Help scale internal processes by problem-solving and serving as the main point of contact and ongoing resource between internal teams and customers.• Prioritize… Show more • Proactively own, organize, implement, and manage the migrations of our customers from Gather to Tripleseat during the company merger project while continuously adapting and improving the process.• Create and monitor the constant workflow on migration installations through Salesforce and administrator Basecamp to clients.• Help scale internal processes by problem-solving and serving as the main point of contact and ongoing resource between internal teams and customers.• Prioritize the client experience and develop as-needed migration customer strategies and efficiencies to enable best practices during the onboarding journey, including educating customers on new features and onboarding expectations.• Design client content to share externally by composing and updating clear and informative email templates and creating content for the customer success teams.• Participate in all weekly meetings with the customer success teams.• Support the Customer Success leadership team with new projects as needed. Show less

• Supported and monitored new clients post-training who struggled or abandoned onboarding. Built trusted relationships with clients and closely managed their accounts.• Ensured client adoption was successful and that the new users were engaged and educated with the software prior to moving to account management to reduce the risk of attrition. Fight churn!• Set criteria to drive for success and demonstrated the value and potential of the platform through product knowledge.•… Show more • Supported and monitored new clients post-training who struggled or abandoned onboarding. Built trusted relationships with clients and closely managed their accounts.• Ensured client adoption was successful and that the new users were engaged and educated with the software prior to moving to account management to reduce the risk of attrition. Fight churn!• Set criteria to drive for success and demonstrated the value and potential of the platform through product knowledge.• Identified areas of improvement and reached out to customers via phone, email, and webinars.• Collaborated cross-functionally with teams to ensure consistency and a high-quality customer service experience. Show less

• Responsible for responding to and supporting client requests on Zendesk through multiple channels such as inbound emails, phone calls, and online chats to make the customer experience a success.• Communicated with customers to research, troubleshoot, and assist users daily to ensure success within the application. Problem solved and offered suggestions, tips, and resolutions on how to utilize for their business needs.• Assisted with the training of both new and seasoned users by… Show more • Responsible for responding to and supporting client requests on Zendesk through multiple channels such as inbound emails, phone calls, and online chats to make the customer experience a success.• Communicated with customers to research, troubleshoot, and assist users daily to ensure success within the application. Problem solved and offered suggestions, tips, and resolutions on how to utilize for their business needs.• Assisted with the training of both new and seasoned users by hosting webinars and/or education events.• Acted as a liaison between the client and other Tripleseat team members on any escalated situations while proactively communicating with the client.• Offered product expertise internally to other teammates and departments and helped onboard and train incoming support agents. Show less

• Processed all aspects of the customer’s order process by verifying insurance benefits/coverage to determine eligibility and calculate cost-share amounts.• Requested and collected updated documentation, physician prescriptions, prior authorizations, order entries, and coordinated shipment of product to customers.• Answered phone and email inquiries providing support and direction to customers and resolving customer issues in a timely and empathetic manner. Encouraged customer… Show more • Processed all aspects of the customer’s order process by verifying insurance benefits/coverage to determine eligibility and calculate cost-share amounts.• Requested and collected updated documentation, physician prescriptions, prior authorizations, order entries, and coordinated shipment of product to customers.• Answered phone and email inquiries providing support and direction to customers and resolving customer issues in a timely and empathetic manner. Encouraged customer compliance with product utilization.• Accurately and concisely documented all customer interactions and calls into the Salesforce CRM database and maintained compliance with HIPAA and other regulating bodies as required.• Collaborated with other commercial teams such as case management, sales, and billing to ensure efficient communication of customer order status.• Exceeded performance indicators, as defined by management (adherence, calls per hour, etc.). Show less

• Managed the Midwest and Canadian territories and acted as the support contact for patients and customers with inquiries.• Responsible for insurance verification authorizations, billing, sample collection, testing, and clinical reporting. •Organized and collected missing patient data for testing and billing via phone and email, including but not limited to: insurance and clinical information, financial aid services, consent, and patients samples.• Created and maintained thorough… Show more • Managed the Midwest and Canadian territories and acted as the support contact for patients and customers with inquiries.• Responsible for insurance verification authorizations, billing, sample collection, testing, and clinical reporting. •Organized and collected missing patient data for testing and billing via phone and email, including but not limited to: insurance and clinical information, financial aid services, consent, and patients samples.• Created and maintained thorough and accurate patient records and notes via NetSuite data management system.• Oversaw and tracked my patients’ testing status to promptly ensure that reports were completed and delivered to physicians and patients.• Liaison between physicians’ offices, sales representatives, internal operations, billing, clinical, and laboratory team members. • Followed HIPAA guidelines for the management of patient privacy and confidentiality. Show less

• Managed customer service department at the corporate level for both e-commerce and brick and mortar locations.• Promptly responded to customer communication via phone and email.• Handled customer inquiries, complaints, billing questions, and payment requests.• Regulated online order management, fulfillment activities, and coordinated order pickups.• Assisted in website visual merchandising, which included developing the presentation and product assortment for landing and… Show more • Managed customer service department at the corporate level for both e-commerce and brick and mortar locations.• Promptly responded to customer communication via phone and email.• Handled customer inquiries, complaints, billing questions, and payment requests.• Regulated online order management, fulfillment activities, and coordinated order pickups.• Assisted in website visual merchandising, which included developing the presentation and product assortment for landing and occasion pages for trends, holidays, and events. • Updated HTML copy to product pages and added related products for upselling. Show less

• Assisted with multiple tasks and departments around the store (Cashier/Jewelry/Trend).• Displayed and merchandised the clothing and jewelry department, planned layouts within the store, and promoted key lines and products.

•In a seven-week placement, I planned and implemented an eight-lesson plan on social/emotional development - caring unit.•Provided lessons that instructed and assessed daily activities within the curriculum of the school.•Worked efficiently and effectively with students and teachers in a positive learning environment.

•In a seven-week placement, I planned and implemented an eight-lesson plan health unit. •Planned and implemented reading, science, math and morning meeting lessons.•Worked cooperatively with the classroom teacher to improve my skills.•Work with students at all learning levels.

•Planned and organized daily activities. •Worked with a wide range of age levels, from K-6 grade.

•Planned and implemented reading, science, math and morning meeting lessons.•Worked efficiently and effectively with students in a positive learning environment.•Performed other tasks as requested by the cooperating teacher.

•Demonstrated proficiency in child development and effective communication with coworkers as well as parents.•Provided lessons that instructed and assessed daily activities within the curriculum of the school.•Worked cooperatively with the teacher and teacher’s assistant to implement and work with students at all learning levels.