Sara B. Email & Phone Number

- Investigated bugs across several codebases, with stacks including Haskell, TypeScript, Rust, Go, React, Redux, Sequelize, Postgres- Was the only CSE for just under a year- Ticket volume of 1000-1500/year when I started- Submit PRs for bugs and/or feature requests when time allows- Wrote internal and external documentation as needed- Helped onboard Support Engineering Manager and additional CSEs- Reproduced bugs for a Software Composition Analysis tool that supports 20+ languages- Wrote scripts to solve unique customer business needs not supported by our API- Launched and hosted a podcast about open source software management and life at an early stage startup - Was part of a team of 3 that drove "New/Open" tickets in Zendesk down by 97.73% (with a starting base of >500 tickets) in one year- Was part of the same team of 3 that drove a backlog reduction of >25%- Helped lead a migration from Zendesk to a different support platform

Remote

Review FHA and VA documentation for completion and accuracyComplete Insurance applications and submit insurance binders to the applicable Government Agency.Handle correction requests and requirements from applicable Government AgencyEnsure loans are Insured/Guaranteed required timelinesReview signed loan documents for compliance with Federal, State, and Company laws and policiesEnsures that all closing packages meet the Company standards for quality and accuracyAssist in other areas of post originations as needed

Columbia, South Carolina Area

Provided a phenomenal shopping experience enticing customers to returnDemonstrated a deep and fluent understanding of product knowledge, pop culture knowledge, and sales abilitiesProvided leadership and guidance to sales associatesImplemented sales plans to drive customer retention, sales conversion, and customer satisfactionUnderstood store sales plan and comparable store sales goalsDrove sales by increasing KPIs: Units per Transaction and Average Dollar amount per TransactionProcessed sales transactions and use product and pop culture knowledge to upsell productsBalanced safe and registers, while logging any and all shortages or overages, and communicated them during district meetings

Associate'S Degree - Incomplete, Cybersecurity

High School Diploma, Web Development