Sara Marsh Email & Phone Number

England, United Kingdom

England, United Kingdom

Horsham, England, United Kingdom

ASL is an ever-growing international company specialising in the support of legacy equipment across the military and defence product range.We operate from four sites within the Surrey and Sussex Area and have international offices in our key market areas.Our purpose is keeping things moving to save lives and protect what matters. We live by the philosophy of ‘Never a problem, always a solution’.Build relationships to satisfy customers’ needs and requests, respond to their queries in atimely manner and aspire to deliver a positive customer experience. Have excellent communication and negotiation skills and be customer service oriented.Be able to grow our business by building successful, long-term client relationshipsKey Responsibilities:• Manage a portfolio of accounts to achieve long-term success• Develop positive relationships with clients• Act as the point of contact and handle customers’ individual needs• Generate new business using existing and potential customer networks• Resolve conflicts and provide solutions to customers in a timely manner• Set and track sales account targets, aligned with company objectives• Suggest actions to improve sales performance and identify opportunities for growth

Albourne, West Sussex

Responsible for assisting in the efficient running of the Service office and its overall profitability. Assisting in maintaining effective and accurate communications between customers and technicians in relation to the repair and maintenance of Agricultural, Construction and Horticultural machinery. Excellent communication skills required with the ability to deal diplomatically with customers and colleagues in a polite and professional manner Familiar with raising job cards and invoices Good knowledge of Microsoft office to include Word and Excel Ability to communicate to all levels of the business Act with discretion when dealing with matters of a confidential nature Be organized with the ability to multitask efficiently Have a flexible and approachable manner Be self-motivated with the ability to work well with others Be confident and show initiative Accuracy with numbers and handling of cash Professional and tidy appearance Strong attention to detail

Haywards Heath, West Sussex

Deliver professional customer service to Insurance customers within the United Kingdom. Delivering high quality service to clients ensuring the engineers working on sites follow all Health and Safety rules to ensure compatibility to Portable Appliance Testing and Mains Fixed Wire Testing on either an Annual basis or a 3 or 5 year basis. Ensuring the engineers have all required information before attending site to conduct the necessary training. Liaising with Insurance companies to ensure all data is correct and up to date before contacting sites to schedule the necessary visits for the engineers to conduct the testing. Being a point of contact for the engineers should any issues arise that need liaison between the sites, insurance companies and Powertest Ltd. Working within a small dynamic environment.Selected Contribution:• Develop and foster relationships with the Insurance companies, the sites and the engineers located throughout the United Kingdom to ensure commitment through achievement of targeted results.• Work within timelines for contract completion to ensure insurance deadlines are met, issues and accountabilities are escalated where appropriate.

Crawley, West Sussex

Deliver professional customer service to sites within the United Kingdom and Ireland.Delivering valuable customer service to field engineers working on hospital sites to ensure Oncology machines remain in service to reduce downtime for patient treatment.Liaising with sites within the United Kingdom and Ireland to schedule visits and collate parts orders to ensure Oncology machines are running efficiently and alleviating any downtime.Working within a small dynamic environment Selected Contributions:• Develop and foster relationships with the field engineers located throughout the United Kingdom and Ireland to ensure commitment through achievement of targeted results.• Spearheaded special projects in conjunction with the UK Manager, Service UK and Ireland.

West Sussex, United Kingdom, United Kingdom

Deliver valuable support to clinical and regulatory operations management team to estimate, organise, and track resources for smooth execution of clinical projects.Professional Contributions:• Developed and complied an independent professional guideline related to on-boarding process to assist new contractors in understanding contract requirements and company SOPs.• Designed and implemented actual hours against contracted hours tracker to ensure contractors work within contracted hours in accordance with performance excellence standards.• Created and set up compliance tracker to confirm on time evaluation and resolution of all project related issues with high accuracy while informing to whole clinical and regulatory team. • Interact with recruitment and business information management to draft all contract documents. • Synchronise on-boarding process of contractors and evaluate contractor’s performance to achieve compliance with standard operating procedures (SOP) and good clinical practices (GCP). • Co-ordinate quality assessment visit and evaluate related reports while ensuring proper and accurate documentation of all reports

West Sussex, United Kingdom, United Kingdom

Generated proposal and change orders, payments schedule, task order, cash flow analysis, internal budget, and client grid in collaboration with Subject Matter Experts in CRO operations, technology, and business operations. Professional Contributions:• Spearheaded special projects to improve quality of Cmed proposals or change orders by managing proposal module library and creating pricing systems, maintenance and reporting standard.• Developed budgets that match service offering included in proposal or change order and confirmed justification of contained costs, appropriate inflation, hourly rates, and currency exchange.• Set timelines for contract completion including critical path interim milestones and accountabilities while escalating issues and proposing solutions to meet target delivery dates.• Led a team of up to 8 team members for timely submission of proposal data and accomplish contract within budgetary and time constraints. • Ensured documentation clearly articulates Cmed attributes, service offerings, and contractual limitations by utilising technical and creative writing skills.

Deliver professional customer service to all Timaeus customers including issue resolution, maintenance of user accounts. Professional Contributions:• Progressed to managing and running the Helpdesk of 3 staff and maintained the work rota to ensure maximum level of customer satisfaction.• Expertly trained and mentored Romanian team when helpdesk moved to the Romanian office.• Set up an account with UPS to resolve any issues that arose with global shipments and collections.• Planned, designed, and provided high-quality global training solutions to meet customer requirements. • Dealt with Timaeus issues in an efficient and professional manner, ensuring prompt and appropriate follow up with the customer to a final resolution. • Contributed to customer service strategy and planning and recorded all Timaeus issues in the ticketing system.

Dealing with medical staff on a daily basis, and patients on a daily basis as part of the Intermediate Care Team

Basic Customer Service

Business Studies

Business Studies Diploma

Education record