Sara Marshall Email & Phone Number

• Designed a B2C mobile app for a local cheese shop.• Designed an MVP for a mobile website offering services for people moving to a new place.• Designed and integrated an added feature to Google Maps for delivery drivers.• Conducted a website redesign and branding for an LGBTQ+ advocacy non-profit organization.• Collaborated with two business owners and five staff members of various companies to understand overall needs, problems, and goals.• Conducted over 10 user interviews and three surveys as a part of human-centered research.• Synthesized data through affinity mapping, user journeys, feature road-mapping, and user personas.• Constructed nine task flows and two site maps to ensure efficient and functional usability.• Explored possible solutions for all four design projects through low and mid-fidelity wireframing.• Implemented interactive solutions through ~30 high-fidelity mockup screens, prototyping, usability testing, and iteration.• Attended over 15 group critique sessions to offer and receive feedback on design work.

Durham, North Carolina, United States

In addition to Delivery and Production Support:• Lead communication with accounts to plan and prepare events within the Triangle (Raleigh-Durham area)• Support with staffing events within the Triangle, for both account and non-account-specific events• Maintain and update the events calendar in response to events scheduled and staff availability• Maintain and organize all events-specific equipment and decor• Attend and/or support staff as a representative of Fullsteam Brewery at public events

Durham, North Carolina, United States

• Deliver product safely and efficiently to multiple accounts daily• Create delivery routes daily for a range of 10 - 25 accounts that ensure efficient and quality service• Lead decision-making for delivery routes when accounts provide time constraints• Communicate and collaborate with other drivers and sales reps daily to troubleshoot issues that arise• Update and maintain delivery guides to ensure accurate delivery information and protocols

Durham, North Carolina, United States

• Support with function and flow of the beer canning line• Maintain the integrity of the product including appropriate cleaning of kegs, quality control of packaged product, thoughtfully handling large pallets of product, and storage organization• Work and communicate effectively with a team of eight people with diverse backgrounds and experience • Track production schedule to ensure myself and the team are meeting deadlines and priority orders

Durham, North Carolina, United States

• Attended and supported staff as a representative of Fullsteam Brewery at public events• Maintained close attention to the events calendar and respond to staffing requests promptly

Durham, North Carolina, United States

• Engage with customers and approach each interaction with curiosity to better understand their needs• Communicate clearly and respectfully with seven other colleagues of different backgrounds and work experience to create a safe, supportive, and successful work environment• Deliver care and quality work into daily organizational tasks and drink-making to ensure customers are satisfied with the service provided

Oakland, California, United States

• Created 15 new product descriptions for publishing on the company’s online store • Adapted my own writing style to incorporate the company’s voice into the descriptions • Managed in-store product descriptions including creating product signs and editing content as needed• Collaborated with E-commerce team members on creative marketing strategies to increase sales• Constructed product descriptions utilizing Adobe Illustrator • Researched product owner to best convey their backstory and techniques• Managed the department’s product sign program, helping sustain the creation of informational signs and ensure the organization and accessibility of the signs for all staff

Oakland, California

• Oversaw four food product accounts, responsibilities included completing monthly store inventory and observing customer buying patterns to inform future purchases• Maintained consistent communication with representatives from food product accounts• Processed invoices monthly to ensure company pays accounts in a timely manner• Facilitated trainings to transition two staff members into a supervisor role• Scheduled monthly one-on-one’s with individual staff to create an opportunity for them to providefeedback for me as their supervisor, about the job as a whole, to better understand their goals at work and to ensure our day-to-day expectations are aligned• Delegated daily projects and responsibilities to staff to support them in prioritizing tasks• Created inspiring food product displays in the store

Oakland, California, United States

• Managed and directed a team of 12 people with varying levels of experience• Maintained department sales and employee hours during county-wide shut down due to COVID-19• Participated in interviews and the hiring process of seven team members• Created and distributed the weekly schedule on time to ensure staff received adequate notice• Scheduled monthly one-on-one’s with individual staff to create an opportunity for them to provide feedback for me as their supervisor, about the job as a whole, to better understand their goals at work and to ensure our day-to-day expectations are aligned• Organized quarterly events and training for the staff to equip them for a more successful and confident work experience • Responded to daily needs or changes that arose • Oversaw three department projects a year to promote specific cheeses (what was the result of that)• Implemented new ideas to enhance the productivity and positive culture of the work environment • Reviewed and processed bi-weekly payroll through Paycom

Oakland, California, United States

• Maintained the integrity of the cheese (250-350 different varieties) including cleaning, creating new cheese displays three times a month, receiving four to six orders every week, and storage organization• Collaborated across departments including cross-merchandising with a focus on increasing sales•Engaged with customers and asked questions to better understand what their needs were

• Wrote two articles per week in a variety of categories• Revised and edited articles based on managing editors' feedback• Published a total six articles ranging from 500-1,000 words • Completed SEO tasks for each article including sourcing images, using Yoast, inserting relevant tags, and developing a strong focus keyphrase and title• Communicated and met with the editorial fellow team and managing editor once a week to establish goals and ensure writing progress

Ux/Ui Designer Certification, Ux/Ui Design / Product Deisgn

Certificate In Ux/Ui Design, Product Design

Bachelor’S Degree, French Language And Creative Writing