Sara Melander Email & Phone Number

Stockholm, Sverige

I hold the position of Sales Total Revenue within the commercial team, where I manage sales for our hotel operations. My role involves providing excellent service by handling customer inquiries and creating new business opportunities. The team and I actively focus on sales, which we equate to delivering top-tier service. In this role, I maximize and optimize each inquiry, both short-term and long-term, by selling all elements of our customer offerings. I work systematically with needs analyses and tailored sales strategies.

Responsibilities:
•Manage incoming inquiries via phone and email, providing prompt and professional responses.
•Actively nurture and strengthen relationships with existing clients, fostering loyalty and repeat business.
•Conduct detailed needs analyses to offer tailored solutions for clients.
•Prepare and present comprehensive quotes for total revenue, covering both conference and private guest services.
•Follow up on quotes, working to close each deal and maximize revenue opportunities.
•Optimize all revenue streams, including upselling and cross-selling hotel services.
•Utilize Opera, Mews, and Event Temple systems, maintaining a strong understanding of top guests and their preferences.
•Oversee and monitor all commercial activities for the hotel, ensuring alignment with business goals.
•Track and achieve both team and personal sales targets, consistently driving performance.
•Ensure the accuracy and quality of data in all systems, maintaining reliable and up-to-date records.
•Assist the SPG sales team with site inspections as needed and serve as a local sales resource for client viewings.

Passionate about creating standout guest experiences, I combine my commercial mindset with a genuine love for hospitality.

Stockholm, Sverige

As a Content Translator for Lapoint, I translate surf-related articles from English to Swedish, focusing on surf destinations, travel tips, and techniques to improve surfing skills. I tailor content for Swedish-speaking surfers of all levels, ensuring it is engaging, accurate, and aligned with Lapoint’s brand. My work covers a range of topics, including surf spots, fitness, gear recommendations, and safety. I stay updated with surf trends and collaborate closely with the content team to ensure the articles are informative and inspiring, supporting the growth of Lapoint's Swedish-speaking community.

Baleal, Portugal

During the year I lived in Portugal, I worked at Magnus & Friends Surf Camp, where my primary focus was on driving sales and managing guest bookings. I was responsible for receiving and handling bookings via phone, chat, and email, ensuring a seamless and welcoming experience for our guests. I actively worked to achieve set sales goals by promoting the camp’s offerings and creating personalized experiences for customers. In addition to booking management, I played a key role in onboarding new staff, ensuring they were well-integrated into the camp's operations and aligned with our high standards for customer service. I also managed invoices using Fortnox and worked closely with the team to monitor and follow up on sales targets, consistently striving to optimize camp bookings and maximize revenue.

My role required strong sales skills, proactive customer engagement, and a keen ability to identify opportunities to increase bookings and enhance guest satisfaction. Living in Portugal and working at the surf camp gave me invaluable experience in both the hospitality and surf tourism industries, while also helping the camp grow and thrive.

Stockholm, Stockholm, Sverige

KILROY is a travel agency specializing in tailor-made trips and concepts for young people at different stages of their lives, whether it's studying abroad or embarking on their first backpacking adventure.

During my employment I provided travelers with personalized advice based on my own travel experiences, tailored travel proposals. Experienced in handling travel inquiries, conducting needs analyses, and tailoring unique travel experiences for customers based on their preferences, expectations, and budget. Proficient in meeting individual and team sales targets. Skilled in recommending and booking flights, accommodations, transportation, insurance, and experiences globally. Experienced in using SABRE and internal booking systems, along with CRM system Salesforce.

Stockholm, Sverige

Restaurant Farang takes you on a journey to explore the Southeast Asian food cultures of Thailand, Vietnam, Malaysia, and Indonesia. Share food encourages you to enjoy excellent and delicious food experiences together in a social and relaxed manner.

Stockholm, Sverige

Melbourne, Australien

Oslo, Norge

Nordic And International Mice Production

Currently studying a MICE (Meetings, Incentives, Conferences, and Exhibitions) program, focusing on sustainable destinations, event.

Yrkeshögskoleexamen, Hotel & Restaurant Manager

Diversified background with expertise in Business Development, Marketing, and Revenue Management within the hospitality industry. Equipped.

Trac Certified Travel Consultant, Tourism And Travel Services Management

TRAC Certified Travel Consultant is a two-year vocational training program focused on travel and tourism, supported by the Swedish Travel.

Sommelier, Restaurant/Food Services Management, Wset Level 2 Award In Wines And Sommelier Diploma

WSET Level 2 Award in Wines and Sommelier Diploma, providing a solid foundation in wine knowledge, including grape varieties, wine.

International Bar & Restaurant Manager, Restaurant Operations, Restaurant/Food Services Management

Courses included: •Responsible Alcohol Management •Bar Knowledge •Beverage Knowledge •Economics for the Restaurant Industry •Sales &.