Sara Murphy Email & Phone Number

Hudson, New York, United States

Hudson, New York

SUMMARYCreates and fosters an environment of CARE. Responsible for overall leadership, coaching, and building an independent, committed, high performing team to achieve results and drive the company strategies. The Store Leader is accountable for: · Fostering a culture of CARE for Pet Parents and Associates· Pet Health· Customer Engagement· Driving key company sales strategies· Driving services: Salon, Pet Training, and Hotel (if applicable)· Ensuring Operational Excellence PRINCIPLE ACCOUNTABILITIESMay include, but not limited to, the following: - Accountable for leading and holding team accountable for driving PetSmart’s mission, core values, vision and strategy every day. - Responsible for utilizing current company strategies for associate hiring, on boarding, development, and performance management to create a best in-class workforce. - Responsible for achieving P&L expectations such as sales and expense targets. - Responsible for the development of management staff by coaching and weekly one on ones with direct reports. - Review weekly schedules and weekly payroll reports. - Ensures the safety/security of company assets, customers, pets, and associates through regular store walks, ensures monthly Shrink and Safety meetings are held, and training of store standards/compliance with company and government safety standards. - Foster relationships with our Services partners including, but not limited to, PetSmart Charities, Banfield, and external adoption partners. - Leads a culture of empowerment through utilizing code of ethics, policies, and standard operating procedures. - Fosters a culture of diversity and inclusion with associates creating an environment of engagement.

Albany, New York Area

ESSENTIAL DUTIES & RESPONSIBILITIES: Create and oversee implementation of plans to drive key performance indicators (service, sales, and employee satisfaction) to maximize profitability.Influence and drive brand appropriate strategic merchandising to maximize sales.Drive brand loyalty by empowering team to create an outstanding customer experience.Champion community involvement efforts to drive brand awareness and loyalty.Develop and execute store operations and processes consistently.Establish and lead employee talent attraction and retention efforts (recruitment, training, development, coaching, etc) to maximize employee engagement, and ensure top talent for all store level leadership positionsEnsures compliance within store to the district-wide operating strategy that includes all relevant people, operations, merchandising and financial aspects of our businessIn partnership with the MD, analyzes standard district and Company reports to identify ways to maximize business across all aspects of the business plan( Business, People, Operation, Merchandise)Identifies and monitors merchandise level and flow based upon category opportunities and strengthsTeach, coach and implement store-level strategic merchandising to maximize sales while safeguarding brand standardsMonitors back of house operations and processes to ensure compliance to brand standardMonitors shortage action plans to minimize shrink and achieve shrinkage goalCollaborates with the DM on area stores sales, payroll and operating budgets.Develops a CES/COS plan based upon customer feedbackDevelops ,implements and maintains a Positive Work Environment plan based upon EOS and other employee feedback including area-wide recognitionAssures timely resolution to employee concerns and customer disputes

Albany, New York Area

Promoted to higher volume location ($2.3M). Recruited, trained, and developed sixty staff members during peak seasons. Created and implemented time-bound action plans to build employee morale, customer engagement, and bottom-line sales.

Rotterdam, Ny

Promoted to Store Manager of $1.3M urban location. Developed store operations from under-performing to operational excellence. Created and developed staff of thirty to a reputable customer-first culture. Created and maintained brand loyalty in an effort to drive the business.

Albany, New York Area

Owned store merchandising, and operations including but not limited to floor-sets, supply ordering, payroll allocation, talent acquisition, and other daily store operations. Recruited and developed merchandising team. Assisted store manager in overseeing store during absences.

Greater New York City Area

Integral part of new store opening for two New York City Locations. Partnered with General Manager to drive store employee talent attraction and retention efforts to drive maximum employee engagement and ensure flawless execution of new store openings. Recruited and hired thirty store employees for each New York location. Provided on-the-job training to new employees. Assessed the effectiveness of the team, and provided the appropriate level of coaching performance feedback. Led team through several high exposure marketing events in lieu of store openings.

Greater New York City Area

Managed all operations for Midtown Manhattan office. Developed strategies for local public relations including coordinating networking events. Implemented firm-wide sales strategies and developed tactics related to local competitive market, seeking to increase revenues and attract new clients in the real estate industry.

Albany, New York Area

Supervised store operations for $5M location during interim search for General Manager, directing a team of 60 employees. Owned store merchandising for all four subdivisions. Synthesized sales data along with competitive market analysis to develop a strategy for increasing revenue through product placement.

Saratoga, Ny

Owned store merchandising for $1.3M location. Assisted Store Manager with focal review processes for all direct reports. Created development and training plans for direct reports. Managed all Brand related activities within store. Merchandised and planned for product allocation for all departments.

Albany, New York Area

Executed rollout of new merchandise, ensuring implementation complied with corporate guidelines. Trained and coached Brand Experience team members. Led team to exceed company productivity targets.

Albany, New York Area

Coordinated public statement hearings regarding State-wide energy efficiency issues. Created marketing brochures and tools to advocate energy efficiency at special events, including the “Big E.” Worked in teams and steering committees to generate a focused plan for advertising energy efficiency.

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services

International Business

Studied in an integrated Chinese/American student format, studying behavioral processes that influence the effectiveness of individuals.