- Responsible for filing new applications in Egypt and other countries.- Implementing and/or developing office procedures and record systems.- Following up annuities and office actions with clients.- Creating invoices.- Filing New design applications in Egypt and other countries.- Working on Trados.

• Developed and executed manual test cases to validate website functionality and user experience.• Identified, documented, and reported bugs using Jira, facilitating collaboration with developers for issue resolution.• Actively participated in meetings with stakeholders (CEO, developers) to propose and implement website enhancements.• Played a key role in the successful launch of the website by ensuring quality and performance standards were met.

-Calibrating and testing a wide range of electronic medical equipment.-Ensure client satisfaction-Arranging visits-Writing, reviewing and executing test procedures; documenting test results (records)

Working on CRM to follow up with clients.• Photocopying, faxing, mail distribution and filing.• Creates and modifies various documents using Microsoft• Develop and maintain a filing system.

• Open and maintain customer accounts by recording account information.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Contribute to team effort by accomplishing related results as needed.• Manage large amounts of incoming calls.• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

• Develops and maintains a detailed project schedule which includes administrative tasks for all sites involved in the project.• Assist the Project Manager and Superintendent, where applicable, in the day to day duties of a project’s administration.• Responsible for supervising various projects and deadlines.• Develop reports and other deliverables as assigned by the Project Manager.• Coordinate with the Project Assistants in their day to day work.• File all project documents (hard and soft copies).• Engage in Pensions e-Payment rollout (responsible for monitoring the services rollout in some pension’s offices).