Sara Ozon Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Facilitate support group for birthing persons living with Perinatal Mood Disorders

Calgary, Alberta, Canada

• Utilized my expertise and natural ability with systems and MS Office to develop process improvements, create excel tracking spreadsheets, create job aides, train new team members, and support others with technical questions• Created MS Excel spreadsheet to gather, interpret, and present metrics on team processes, which increased time efficiency and accuracy • Coordinated implementation of process improvements while TL was away which included training, follow up, and addressing concerns with a positive outlook • Volunteered for Central Services World Class Committee helping to develop policies and processes to increase engagement as well as a Representative for the WCC on the Engagement Survey Committee• Organized team building pot-luck events and career development/networking meetings• Knowledge of ATB business strategy including Higher Gear, The Story, and the ATBs• Volunteered for ATB 101 Recruitment Event providing time management support as well as networking with potential candidates with an upbeat/positive attitude • Volunteered for FUNdraising Committee at Calgary Campus for the Business Service Center, participating in fundraising efforts through events, sales, and creative ideas• Volunteered at various ATB events, including Hockey League and Calgary Comic and Entertainment Expo, successfully networked with Branch associates and created a positive relationship

Care Center, Calgary

• Utilized exceptional customer service by always thinking YES first and used creative problem solving to find the best answer• Worked with a team to evaluate the CCC’s current rewards and recognition programs• Team Specialist on Empower and vacation/leave guidelines

McKnight & Beddington locations, Calgary Supervised shift-based teams including task delegation, on-shift coaching, and prioritization of responsibilitiesDefused difficult situationsCo-developed, trained, and implemented new/revised processes to strengthen company functioningOrganized store opening and closing activitiesTrained Customer Service Representatives and other Shift LeadersCommunicated expectations, numbers, results, and problem situations to other associatesCreated pleasant, fun, and productive working atmosphere with open communication and “No-Gossip” Policy Inspired others in difficult or crisis situations

Two employers. Further information upon request

Bachelor Of Arts (B.A.), Psychology, 3.7

Bachelors Of Arts With Distinction, Psychology

Utilized MS Word, PowerPoint, email, library databases, and the internet Interpersonal communications Counseling and working alliances.