- Writing for local newspaper -first article was first story on front page-writing about crime, politics, and healthcare

Answered 2000+ conversations within response guidelines and uses the AAS accredited Crisis Services policies including implementing a harm reduction approach.Successfully supports youth and other staff during high stress and high risk situations in a fast-paced environment. Factors in contacts’s circumstances, history, support, internal and external resources, and level of risks. Gives accurate referrals and/or links to the appropriate service/information using established protocols. Actively collaborates with on-shift Supervisors as needed, relaying information around intervention needs, in progress concerns, and flagging for child abuse situations. Maintains a quality control score of 2.82 out of 3.0. Anything above 2.7 is considered an excellent score. Completes appropriate, timely, and accurate documentation in accordance with established criteria including adherence to youth satisfaction score of over 85%. Supported 988 by taking chats on the 988’s Digital platform in effectively raising their connection rates by 50% to meet their contracted service levels. Maintain HIPAA compliant workspace for auditory and visual privacy at home that meets all regulations.