In partnership with Leads, Managers and other Lines of Business, I created service solutions for our Guests daily, and was recognized formally with 8 guest compliments.Personalization Spring 2016 – Present: Hat Writer, Leather Writer and Badge Engraver.Back of House Winter 2016 – Present: Disneyland East/West Retail Runner.

Utilizing various media and social media outlets, I researched target audiences for the discovery and promotion of new musicians, performing artists and speakers. I created and directed promotional videos and materials for upcoming events. I also created a class to analyze and make recommendations for the restructuring of the target audience segments using interviews and surveys with a variety of patrons.

Demonstrated and taught crochet and knitting classes to small groups.

I worked as an usher from January 2013 through January 2014, taking tickets, helping seat patrons, selling merchandise, distributing programs, stage-guarding, and providing general customer service.As House Manager, I coordinated the training and orientation of employees and volunteers, to provide exceptional customer service for audiences of up to 1200.

Archived historical materials, filed artist contracts and other paperwork, created marketing materials such as promotional videos, and researched local organizations and leaders for further communication.

Scheduled lessons and taught 1-3 individuals per session, ranging from children to adults in two hour segments.

Escorted small tour groups around the lake, providing insight into the history, geography, and natural fauna of the surrounding area.

Cooked and served breakfast to inn guests and others, cashiered, checked patrons in and out of rooms when necessary, and assisted in housekeeping if understaffed.

Served breakfast and lunch, cashiered, and performed other restaurant duties as needed.