Sara Pugh Email & Phone Number

-Managed incoming emails and other daily tasks for multiple business owners with diverse backgrounds, such as Accountants, Music Teachers, Travel Agents, and Executive Recruiters.-Adapted a variety of writing styles to match and represent each individual business and respond to clients with an excellent level of customer service.-Managed multiple calendars and scheduled meetings between my clients and their customers.-Created and audited monthly expense reports using Microsoft Excel, Google Sheets, and Expensify.-Cleaned up email backlogs of 300,00+ emails and established systems to prevent backlogs from piling up.-Used CRM software like SalesForce to track customer conversion rates.-Managed weekly payroll for other employees/contractors.-Used accounting software programs like W-2 Mate, LaCerte, TaxDome, CCH, and Intuit to complete accounting tasks, such as audits and 1099 reporting.

Bethesda, Maryland, United States

Supervised food service workers, cooks, and call center technicians.· Assigned work to staff and ensured work assignments were completed per department policies and procedures.· Used Microsoft Office applications, such as Outlook, Excel, and Word, daily to accomplish administrative duties and enhance communication.· Established procedures, policies, and priorities based on work schedules, methods, procedures, and deadlines established by higher levels of supervision.· Dealt with various personnel matters (performance management, civil investigations, EEO complaints, disciplinary actions, etc.) and worked closely with HR to resolve them.· Discussed job performance with employees frequently, held one-on-one performance meetings three times a year, and completed employee performance evaluations annually.· Interviewed possible candidates for vacant positions.

Bethesda, Maryland, United States

-Explained work requirements, methods, and procedures to new employees. Was point-of-contact for any questions.-Oversaw employees when a supervisor was not present and ensured operations were running smoothly and consistently.-Ensured dietary restrictions/special requests are met.-Used excellent customer service techniques to resolve any issues.-Operated kitchen, cleaning, and transportation equipment.-Followed safety guidelines regulated by OSHA and ServSafe