TrackTik is an intuitive security workforce management platform providing actionable insight through integrated field operation and back office solutions🔹As a Client Relationship Manager, I am responsible for developing and maintaining business relationships with our most strategic accounts. 🔹 As both the main point of contact for the customer as well as an internal Project Manager, I oversee the progress of projects and ensure their timely delivery according to the agreed upon requirements using Smartsheet to track the different milestones.🔹 I act as the business analyst for clients’ new requirements; requirements gathering, solution design, mockups and implementation plan.🔹 I also own the clients Jira board: Bugs/New features capture and prioritization, internal and external communications and follow ups, and assist in QA.

🔹 Manage portfolios of new clients until their transition to their Client Success Manager🔹 Organize and deliver technical training for international clients by answering questions and providing training for admin users🔹 Analyze, qualify and identify client’s needs to better support and streamline their day-to-day operation using TrackTik🔹 Set-up a schedule for the integration depending on the package selected and plan meetings accordingly🔹 Assist clients with software functionality questions; provide on-call/email support in emergency situations, manage and monitor tickets from JIRA🔹 Participate proactively in the creation of new training material for internal and external use 🔹 Support Sales team with demo for potential clients

Oceanwide offers cloud-based, end-to-end insurance software solutions that support the entire insurance policy lifecycle for property and casualty insurance. 🔹 As a Solution Manager, I am responsible for attaining successful client implementation in diverse P&C Coverages for strategic clients🔹 Implementing a software solution for one of the first ISO adopting client, researching ISO Rules for GL and Auto coverages to configure the different rating systems per State/per Service pack🔹 Using different platforms including Policy Decision, Bridge and rating engines to meet client needs🔹 Working with the PM, I planned the different tasks per sprint, their timelines, levels of complexity, expected effort using TFS🔹 As a project lead, I supervised the implementation/configuration of the designed solutions; while providing guidance on the implementation methods🔹 As the main contact to the client, I conducted regular (daily/weekly) meetings with the client as needed to ensure smooth and transparent communication during the different iterations of the implementation process

Oceanwide offers cloud-based, end-to-end insurance software solutions that support the entire insurance policy lifecycle for property and casualty insurance.🔹 As a Senior solution analyst, I owned the business requirements gathering process, its analysis and documentation🔹 I collaboratively worked with a team of business analysts on designing and documenting a detailed solution document outlining the technical implementation and integration steps along with all the system enhancements needed using Sharepoint as the documentation repository🔹 Worked closely with the development team to educate them on the enhancements needed and to ensure they get them realized in time🔹 Ensured the smooth transition to QA team and took an active part in QA and User Acceptance Testing (UAT) phases🔹 Provided trainings/explanations/documentations on how to use Bridge tool as needed, externally as well as internally🔹 Cross-functional coordination among all involved stakeholders, internally and externally

🔹 Verified and analyzed Key Performance Indicators (KPIs): LTE and WCDMA🔹 Developed and designed methods, tools and scripts within a defined framework and in accordance with customer requirements🔹 Conducted periodical meetings with customers and provided technical feedback and support on network performance related matters🔹 Received several recognitions from team leads, line and project managers, and from Director of project operations for my professionalism, technical expertise and going the extra mile

🔹 Conducted research in the following areas: Cognitive Radio, Optimization, Cooperative networks, Error Correcting Codes🔹 My thesis research was on the hierarchical modulation optimization in cooperative relay networks

🔹 Designing and documenting detailed mobile core network low level design document.🔹 Monitoring the Core network on a periodical basis depending on the customer request, making necessary recommendations and issuing change requests whenever needed. 🔹 Performing regular clean-up activities on the core nodes of the network, and adjusting configurations accordingly.🔹 Providing training to new employees on how to perform design and optimization activities.