Sara Sallam Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montréal, Qc, Canada

Montréal, Qc, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

TrackTik is an intuitive security workforce management platform providing actionable insight through integrated field operation and back office solutions🔹As a Client Relationship Manager, I am responsible for developing and maintaining business relationships with our most strategic accounts. 🔹 As both the main point of contact for the customer as well as an internal Project Manager, I oversee the progress of projects and ensure their timely delivery according to the agreed upon requirements using Smartsheet to track the different milestones.🔹 I act as the business analyst for clients’ new requirements; requirements gathering, solution design, mockups and implementation plan.🔹 I also own the clients Jira board: Bugs/New features capture and prioritization, internal and external communications and follow ups, and assist in QA.

Montréal

🔹 Manage portfolios of new clients until their transition to their Client Success Manager🔹 Organize and deliver technical training for international clients by answering questions and providing training for admin users🔹 Analyze, qualify and identify client’s needs to better support and streamline their day-to-day operation using TrackTik🔹 Set-up a schedule for the integration depending on the package selected and plan meetings accordingly🔹 Assist clients with software functionality questions; provide on-call/email support in emergency situations, manage and monitor tickets from JIRA🔹 Participate proactively in the creation of new training material for internal and external use 🔹 Support Sales team with demo for potential clients

Montreal, Quebec, Canada

Oceanwide offers cloud-based, end-to-end insurance software solutions that support the entire insurance policy lifecycle for property and casualty insurance. 🔹 As a Solution Manager, I am responsible for attaining successful client implementation in diverse P&C Coverages for strategic clients🔹 Implementing a software solution for one of the first ISO adopting client, researching ISO Rules for GL and Auto coverages to configure the different rating systems per State/per Service pack🔹 Using different platforms including Policy Decision, Bridge and rating engines to meet client needs🔹 Working with the PM, I planned the different tasks per sprint, their timelines, levels of complexity, expected effort using TFS🔹 As a project lead, I supervised the implementation/configuration of the designed solutions; while providing guidance on the implementation methods🔹 As the main contact to the client, I conducted regular (daily/weekly) meetings with the client as needed to ensure smooth and transparent communication during the different iterations of the implementation process

Montreal, Quebec, Canada

Oceanwide offers cloud-based, end-to-end insurance software solutions that support the entire insurance policy lifecycle for property and casualty insurance.🔹 As a Senior solution analyst, I owned the business requirements gathering process, its analysis and documentation🔹 I collaboratively worked with a team of business analysts on designing and documenting a detailed solution document outlining the technical implementation and integration steps along with all the system enhancements needed using Sharepoint as the documentation repository🔹 Worked closely with the development team to educate them on the enhancements needed and to ensure they get them realized in time🔹 Ensured the smooth transition to QA team and took an active part in QA and User Acceptance Testing (UAT) phases🔹 Provided trainings/explanations/documentations on how to use Bridge tool as needed, externally as well as internally🔹 Cross-functional coordination among all involved stakeholders, internally and externally

Montreal, Canada Area

🔹 Verified and analyzed Key Performance Indicators (KPIs): LTE and WCDMA🔹 Developed and designed methods, tools and scripts within a defined framework and in accordance with customer requirements🔹 Conducted periodical meetings with customers and provided technical feedback and support on network performance related matters🔹 Received several recognitions from team leads, line and project managers, and from Director of project operations for my professionalism, technical expertise and going the extra mile

Montreal, Canada Area

🔹 Conducted research in the following areas: Cognitive Radio, Optimization, Cooperative networks, Error Correcting Codes🔹 My thesis research was on the hierarchical modulation optimization in cooperative relay networks

🔹 Designing and documenting detailed mobile core network low level design document.🔹 Monitoring the Core network on a periodical basis depending on the customer request, making necessary recommendations and issuing change requests whenever needed. 🔹 Performing regular clean-up activities on the core nodes of the network, and adjusting configurations accordingly.🔹 Providing training to new employees on how to perform design and optimization activities.

Diploma, Health Care And Social Services Management

Course, Comprehensive Business Analysis

In this course, I studied the fundamental principles of business analysis along with the corresponding tools and techniques as underlined.

M.A.Sc., Electrical Engineering

Bachelor Of Science, Electronics Engineering

Activities and Societies: Volunteers in Action, Model of United Nations, International Conference on Information Technology.Graduated.