Sara Scott Email & Phone Number

Columbus, OH, US

Columbus, Ohio Area

• Provided outstanding delivery and support to Nationwide Financial Technology (NFT) and Marketing & Enterprise Growth Solutions (MEGS) organizations, Technology, CTOC, and the Board of Directors.
• Adaptability & relationship management: Demonstrated strong organizational agility by closely partnered with NFT Chief Technology Officer (CTO), BSA Leaders, Staff Operations Directors, NF Leadership Team peers, Human.
• Lean Leader Academy Graduate: Completed a 9-month program in partnership with the Ohio State University, focusing on Lean process improvements and leadership concepts. Successfully executed a Lean project on Life.
• Operational Excellence: Managed key operational metrics for the NFT and MEGS organizations through a Virtual Management System (VMS) and by conducting Operational and Risk Review meetings.
• Delivery: Led key strategic effort of Site Reliability Engineering (SRE) role standardization to mature and expand the role for our organization to continue focus on reliability, availability, resiliency, and.
• Public Speaking: Emcee for TechX which is an internal two-day conference for over 4,000 Technology associates.

Columbus, Ohio

• Distributed Platform – Agency Infrastructure, Application Hosting Teams, Capacity Planners/Data Analytics
• Successfully led three teams which included Agency Infrastructure, Application Hosting and Capacity Planners.
• Agency Infrastructure Team supports the Citrix and 300+ server environment supporting over 12,000 Exclusive Agents selling and servicing policies. Vendor management included Microsoft and Citrix. Successfully stood up.
• Application Hosting Team supported server administration and 25 third party applications for a variety of Business Units at Nationwide. Applications included: Optim, DB2 Connect, WebMethods, Oracle Forms, Cognos.
• Capacity Planner/Data Analytics Team focused on data analytics, historical burn, and forecasts for Storage and Servers (Windows, ESX, Virtual Servers). Created innovative one page product views for executives and.
• Partnered closely with IRM, Forensics, Internal Audit and IAM to mitigate and reduce risk, improve security measures, and reduce vulnerabilities

Columbus, Ohio Area

• Mainframe and Power Operations – Mainframe Storage, Performance and Hardware Teams
• Participated in all aspects of mainframe outages which included identifying issues, P0 calls, facilitating resolution, providing communications, problem and known error identification, root cause analysis, and process.
• Active Leader in Lean Wave 3 which improved numerous processes such as work and service transition, cross skilling, work intake, zMR processes. Resulted in an organizational realignment and an efficiency of ~20%. Wrote.
• Spoke at additional Lean Boot camps for I&O, NF IPS, and Underwriting as a Lean Subject Matter Expert.
• Project involvement: zMR, BronzePlex, CMA, Disaster Recovery, GDPS Hyperswap, IDAA, Virtual Tape Library, z13 install, ITE/ATE Swing, and Storage Refresh.
• Created initiative to combine Mainframe Storage SAN environment with Distributed SAN environment with expected savings of over $2 million.

Columbus, Ohio Area

• Enterprise Command Center (ECC) – Mainframe Infrastructure
• Managed the ECC Mainframe Infrastructure team who provides 1st level problem determination and resolution for all facets of the mainframe system.
• Worked closely with technical teams including: MQ, Scheduling/Automation, Storage/Performance, Storage, DB2/IMS, and CICS. Increased level of collaboration and feedback to seek opportunities for improvement.
• Highly engaged People Leader with Team Engagement Score of 4.89 which was the highest score in the ECC. Active mentor to Managers and Directors on ways to increase their engagement.
• Led and facilitated Associate Advisory Group for I&O CIO. Sponsored and attended events like Yam Jams, I&O Picnics and I&O All Associate meetings.
• Participated on Eat, Greet, and Learn team to plan EGL sessions and obtained speakers from across Nationwide.

Columbus, Ohio Area

• Personal Lines SQA – EC Property Testing Team
• Manager, IT Analysis over the Exclusive Channel Property Platform mainframe testing efforts for applications including FPS, FOP, FUS and AOA. Project included rate, regulatory and compliance, PIRL, Precision, Cal EQ.
• FPS was the only application area within Personal Lines to exceed each of the Production Defect Goals in 2011 and 2012. Achieved an 11% Reduction in Total Defect Detection and a 32% Reduction in Customer Detection..
• Continuous improvement idea implemented to reduce print costs and turning off daily error testing print (MRPO) through automation which had ran daily for 38 years.
• Had the highest engagement scores in Personal Lines with an Overall Engagement score of 4.63.
• Stood up the first Personal Lines Agile line in FPS with partnership from the ADC and moved the team from waterfall to Agile methodology.

Dublin, Ohio

• IT Service Desk – Enterprise Service Desk
• Managed the Enterprise IT Service Desk with an $5.6 million operating budget). Particularly responsible for the Nationwide Financial account including Nationwide Financial Application Engineering Support, Imaging and.
• Praised frequently for being highly accountable and responsible for thorough research, analysis, and resolution of issues and escalations for users, business units and support teams in a timely basis.
• Supported catastrophe response for hurricanes, wildfires and other highly visible events.
• Active participant in High Performing Team initiatives and activities. Updated all Service Desk job descriptions. Created and delivered a successful Career Development Open House for the IT Service Desk..
• Exceeded or met all Service Level Agreements. Consistently improved first time final through training efforts and adding, updating and retiring outdated knowledge in HP Service Center.