Service Desk Support
Current-Managed technical support for key clients: NOC in the UAE, NBK in KSA, and Warba Bank in Kuwait.-Provided direct assistance to clients via phone calls, addressing IT-related challenges promptly.-Remotely accessed and resolved hardware and software issues on clients' computer systems.-Administered Active Directory services, including user account management and security permissions.-Configured and managed internet access for users, ensuring compliance with security policies.-Actively participated in daily client meetings to discuss ongoing technical issues and collaborate on improvement strategies.