Sara Singleton Email & Phone Number

La Quinta, CA, US

Irvine, California, United States

As the Pickleball Director for the City of Irvine, I take pride in spearheading all pickleball-related activities and programs. With a keen focus on organizing court schedules, managing tournaments, and maintaining top-notch facilities, I ensure a vibrant pickleball scene. My dedication to promoting the sport and providing top-quality instruction and.

• Developed and delivered comprehensive training materials to new hires, resulting in a 40% decrease in the time it takes for employees to become proficient in the product and platform.
• Collaborated with cross-functional teams to analyze historical call volume data and trends, leading to the identification of peak call times and allowing for effective resource allocation
• Conducted data analysis on customer feedback to identify trends and improvement opportunities.

Irvine, California, United States

• Analyzed client loan requests and assessed associated risks to recommend optimal loan terms, conditions, and collateral positions, resulting in successful loan approvals.
• Developed and empowered relationships with over 100 clients, utilizing extensive knowledge of the consumer marketplace, products, and finance to fully understand clients' plans and successfully introduce suitable loan.
• Streamlined loan application process by creating a comprehensive checklist of required documents, resulting in a 30% reduction in application errors and a 20% increase in application approval rate.

El Segundo, California, United States

• Implemented a training program for existing clients to utilize the new Order Processing System.
• Configured and optimized back-end processing jobs to increase efficiency, resulting in a reduction of order fulfillment time
• Implemented a proactive approach to address client issues by conducting regular audits and identifying recurring problems.

Newport Beach, California, United States

• Implemented a feedback system to track the effectiveness of the training program. Developed and executed a comprehensive training program that increased employee productivity.
• Coached a team of 25 sales representatives on effective customer service techniques,
• Implemented regular coaching sessions with individual sales team members, resulting in a 10% increase in their overall sales conversion rate.

Irvine, CA

Directed daily call center operations for all quality service control activities, including internal processes,procedures, and software tools to evaluate customer-employee interactions.Developed strategy and training programs that improved customer call center representatives’ QA scores from 65% to 85%, which ensured high levels of customer.

Supported sales in 15 communities; mentored/coached employees on current sales model.Generated community phone traffic through marketing initiatives.Led meetings with site associates to maximize sales.Nominated for Employee of the Year in 2015.Promoted to the Manager of Quality Assurance within 6 months of hire.

Irvine, CA

Planned, coordinated, and delivered training for credit and funding analysts in the Consumer CreditDepartment for Hyundai.Delivered new hire and continuing education training through a variety of presentation formats, includingclassroom, one on one, e-mail, unit meetings and demonstrations.Led operational and soft skills training content for operational.

Worked effectively with all levels of management in order to provide financial and operational analysis andproblem solving recommendations.Performed analyses of training information and provides recommendations for improvement.Coordinated the development of performance metrics and tracking methods.Supported users with technical/product/database issues.

Irvine, CA

Bought and sold cars while demonstrating world-class customer service.Supervised the Mentor Program; trained new sales consultants on CarMax sales processes.Recognized as Top 3 in Sales for "Voice of The Customer," scoring 80% on customer service.Awarded Top Female Sales Consultant, averaging 10-15 cars a month.

Conducted and implemented training to nationwide franchise automotive dealerships.Collaborated with management and subject matter experts to identify the learning objectives, contentdevelopment or procurement, and delivery of proposed trainings.Worked closely with SMEs to develop programs to gauge knowledge-shift.Partnered with sales managers inside of PCO.

Bachelor Of Science - Bs, Business/Corporate Communications

Activities and Societies: Deans List

Education record