Sara Singleton Email & Phone Number

Maumee, Ohio, United States

- Provide education to clients on banking products and financial services- Identified resolutions to customer issues regarding overdrafts, fraudulent charges, loan applications, fees, and overdue credit payments- Manage relationship with banking customers, analyze client financial needs, identify appropriate financial solutions, and cross-selling banking products to achieve monthly sales quota. - Achieved sales quota month over month and built relationships with customers to ensure alignment with financial needs and goals

National Harbor Maryland

Customer Success ● Exceeded revenue goals by $100k/week for 75% of the year by driving customer retention initiatives: increased units per transaction as well as loyalty program & membership card sign-ups● Managed up to 80-person teams to ensure positive customer experiences for 5-6K customers per day● Established community outreach partnership with Birthday Wishes to raise $5k to produce 50 birthday parties, for children living in homeless sheltersOperational Improvements:● Increased shipment handling accuracy to 95% by rolling out new shipment handling process: trained 20 employees, set up operations, iterated to address obstacles, and tracked team performance● Increased shipment team’s productivity 5.3X to 80 units per hour–up from 15 units per hour● Updated and optimized product placement and displays to increase sales; designs were consistently featured quarterly in national newsletters distributed to 2.5k stores per monthTeam Enablement● Hired as interim General Manager to rebuild struggling location: hired and onboarded 15-person team● Created staff, on-call, and store placement schedules by actively tracking hourly sales reports and forecasting weekly customer volume and foot traffic ● Reduced turnover by 50% by implementing new performance tracking procedures, introducing programs to improve staff morale, and championing relationship-building programs to bridge training gaps

Aurora, Ohio

● Increased repeat customer sales by 20%● Implemented client engagement strategy: added customers to mailing lists, sent handwritten thank you cards, and called customers to notify them of upcoming sales and discounts● Supervise, train and manage 20 team members in assisting customers● Managed daily shipments of 1.5k units, and track sales by generating routine reports● Boosted team morale by hosting monthly company events that highlighted product performance outdoors such as hiking trails and park clean-ups

Monroe, Oh

• Delegates work and gives tasks to individuals to accomplish during daily shifts• Works with Store Manager to improve operations and sales by setting daily goals for associates• Always maintains an appealing and organized store appearance to drive business and hit sales goals• Ensures co-worker development through positive reinforcement, corrective coaching and sales floor training• Utilizes company reports to maximize sales by reacting to customer trends

Mason, Oh

• Reviewed inventory and sales records to prepare reports for management and budget departments• Assigned employees to specific duties such as organizing sales floor and product displays• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints• Directed and supervised employees engaged in customer sales, annual inventory, reconciling cash receipts and performing services for customers• Changed and rotated window displays, interior display areas and signage to reflect changes in inventory or promotion• Monitored sales staff performance to ensure that daily sales goals were met

Mason, Oh

• Arranged merchandise and other accessories as shown in planograms • Examined merchandise to ensure that it is correctly priced and displayed as advertised• Provided customer service and answered questions regarding the store and merchandise• Inventoried stock by doing stand alone research

Knickers XY is a small men's clothing store located in Cincinnati,Ohio. I am in charge of directing and supervising employees, payroll and scheduling. I am also in charge of the visual merchandising for the store. I make our window displays and I am in charge of floor moves. I have also been involved in the buying of new merchandise. I also work on our social media and marketing to reach new clients.

I assisted customers by selecting clothing, making size and fit recommendations, and coordinating accessories. I helped with visual merchandising my department. Cashiered and handled returns. Watched over and taught new employees.

Bachelor'S Degree, Fashion Merchandising

Bachelor Of Applied Science (B.A.Sc.), Fashion Merchandising