Sara Singleton Email & Phone Number

Maumee, Ohio, United States

- Provide education to clients on banking products and financial services- Identified resolutions to customer issues regarding overdrafts, fraudulent charges, loan applications, fees, and overdue credit payments- Manage relationship with banking customers, analyze client financial needs, identify appropriate financial solutions, and cross-selling banking.

National Harbor Maryland

• Customer Success
• Exceeded revenue goals by $100k/week for 75% of the year by driving customer retention initiatives: increased units per transaction as well as loyalty program & membership card sign-ups
• Managed up to 80-person teams to ensure positive customer experiences for 5-6K customers per day
• Established community outreach partnership with Birthday Wishes to raise $5k to produce 50 birthday parties, for children living in homeless sheltersOperational Improvements:
• Increased shipment handling accuracy to 95% by rolling out new shipment handling process: trained 20 employees, set up operations, iterated to address obstacles, and tracked team performance
• Increased shipment team’s productivity 5.3X to 80 units per hour–up from 15 units per hour

Aurora, Ohio

• Increased repeat customer sales by 20%
• Implemented client engagement strategy: added customers to mailing lists, sent handwritten thank you cards, and called customers to notify them of upcoming sales and discounts
• Supervise, train and manage 20 team members in assisting customers
• Managed daily shipments of 1.5k units, and track sales by generating routine reports
• Boosted team morale by hosting monthly company events that highlighted product performance outdoors such as hiking trails and park clean-ups

Monroe, OH

• Delegates work and gives tasks to individuals to accomplish during daily shifts
• Works with Store Manager to improve operations and sales by setting daily goals for associates
• Always maintains an appealing and organized store appearance to drive business and hit sales goals
• Ensures co-worker development through positive reinforcement, corrective coaching and sales floor training
• Utilizes company reports to maximize sales by reacting to customer trends

Mason, OH

• Reviewed inventory and sales records to prepare reports for management and budget departments
• Assigned employees to specific duties such as organizing sales floor and product displays
• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Directed and supervised employees engaged in customer sales, annual inventory, reconciling cash receipts and performing services for customers
• Changed and rotated window displays, interior display areas and signage to reflect changes in inventory or promotion
• Monitored sales staff performance to ensure that daily sales goals were met

Mason, OH

• Arranged merchandise and other accessories as shown in planograms
• Examined merchandise to ensure that it is correctly priced and displayed as advertised
• Provided customer service and answered questions regarding the store and merchandise
• Inventoried stock by doing stand alone research

Knickers XY is a small men's clothing store located in Cincinnati,Ohio. I am in charge of directing and supervising employees, payroll and scheduling. I am also in charge of the visual merchandising for the store. I make our window displays and I am in charge of floor moves. I have also been involved in the buying of new merchandise. I also work on our.

I assisted customers by selecting clothing, making size and fit recommendations, and coordinating accessories. I helped with visual merchandising my department. Cashiered and handled returns. Watched over and taught new employees.

Bachelor'S Degree, Fashion Merchandising

Bachelor Of Applied Science (B.A.Sc.), Fashion Merchandising