Sara Smith Email & Phone Number

Lincoln, Nebraska, United States

- Ensuring and providing flawless, professional, and authentic guest service experiences.- Analyzes client feedback and provides strategic direction for guest relations.- Acts as the "Service Champion" for Front Office staff and creates a positive atmosphere for team. - Manages, hires, trains, and develops guest services team.- Expert storyteller and communicates hotel's unique design elements.

Lincoln, Nebraska, United States

- Oversee the campus visit program for undergraduate enrollment. Ensure an incredible guest experience for all visitors by developing a well-trained staff that goes above and beyond with hospitality. - Collaborate with department leadership to propose, develop, and enhance the visit experience. Develop communication plans to drive event attendance. Oversee CRM, visit calendar, and operations. Run reports to plan and execute recruitment goals. - Report and monitor annual budget for department and ensure needs are met. - Supervise professional staff members including coordinators and assistants, an intern, and 80+ student tour guides. Conduct hiring, training, and performance reviews for all.

Lincoln, Nebraska, United States

Campus Host Coordinator for the University of Nebraska-Lincoln - Supervise a team of 80+ Campus Hosts (tour guides) for the University of Nebraska-Lincoln. - Responsible for hiring, training, scheduling, and assessment of UNL’s current student tour guide program. - Work collaboratively with UNL faculty, staff, and current students to ensure tour guides provide high quality, accurate campus tours. - Serve in customer service role by responding to phone, email, and in-person contact with campus partners.- Provide individual and group presentations to prospective students and guests. - Answer current and prospective student inquires via phone, email, or in person.

Chadron, Nebraska, United States

- Respond to visit inquiries and serve as a point of contact. Build itineraries and collaborate with faculty, athletics and other departments to ensure a memorable experience. Execute details properly while working in a fast-paced environment.- Supervise, train and evaluate Student Ambassadors and Call Center Operators. - Provide presentations to prospective students and families in individual and group settings. Create and carry out a virtual and live-hosted campus visit. Key Accomplishments:- Appointed by the President to serve on serval committees including Orientation, Retention and Move-In (Co-Chair), Scholastic Day (Co-Chair), Student Activities Committee (Member), and Special Events Committee (Member). - Manage a group of 50 students called Eagle Leaders during Move-In. Interview, hire, train and oversee tasks.

Chadron, Nebraska, United States

- Recruit prospective freshmen and transfer students within Nebraska and South Dakota.- Assist with hiring and interview process for new Admissions Representatives. Responsible for training and supervising new hires as the senior member of the team. - Use organization, planning and time-management skills to conduct visits to high schools, college fairs, community colleges, job fairs, community events, and other recruitment affairs. Liaison for Education Quest and Council on College Admission in South Dakota. Key Accomplishments:- Leader of designing marketing and print publications for recruitment. Overseer of social media accounts. - Facilitator and planner of athletic recruiting, large campus events, scholarship banquets, and orientation activities.

Hill City, Sd

- Accountable for enterprise-wide event planning and execution resulting in an exceptional and consistent guest experience. Direct event staff for weddings, parties, retreats and large-scale gatherings. - Develop and refine event processes and procedures. Bond with prospective and current clients to provide information and attention beyond what is expected.Key Accomplishments:- Set a record number of venue bookings and contributed to an exponential growth of the department and company.

Chadron, Ne

- Responsible for counseling prospective freshmen and transfer students from Colorado on the opportunities available at Chadron State College, and aid in the admissions process. Grow relationships with students and families through in-person appointment, information sessions, phone calls and emails.- Self-manage, schedule, and travel to out-of-state recruitment territories to high schools, college fairs, community colleges, job fairs, community events, and other recruitment affairs.Key Accomplishments:- Contribute to coordination of open house, orientation, and reception events. - Lead guest services and hospitality trainings.

Orlando, Florida Area

Disney College Program Internship | Merchandising at World of Disney- Operator of the point of sales system, inventory stocking, monitoring store set-up and appearance, and providing guest service at Disney’s largest retail store. Key Accomplishments:- Received promotion to Media Sorter, a position hand-selected by the management team to perform all closing paperwork and deposits.

Chadron, Ne

- All phone lines linked to Call Center telephones. - Wide-range of knowledge of features within Chadron State - Financial Aid, Admissions, Billing/Accounting, Advising, Records, Campus Life, etc. - Helped implement a chat feature for the school website

Chadron, Ne

- Began in concessions and cleaning - Was promoted to Box Office Sales/Reporting/Counting - Ticket Sales - In charge of reporting to all major movie companies each night - Counting of all cash registers at the end of the night; booking keeping and accounting work

Orlando, Florida Area

Internship at Disney's Hollywood Studios in Merchandising.