Technical Support Specialist
Collaborated cross-functionally with Product, R&D, Sales, Quality Control, Supply Chain, and Legal teams to effectively advocate for and promote microcontroller products.Compiled, edited, and maintained technical documentation, including datasheets and user guides, ensuring clarity and accuracy for both internal teams and clients.Continuously expanded my expertise in hardware design and software programming for microcontrollers, staying up-to-date with industry developments to provide better support and guidance.Provided onsite technical support to the sales team during interactions with overseas clients, ensuring smooth communication and resolution of technical issues.Managed detailed project documentation, tracking milestones, deliverables, and providing senior management with regular updates on project progress.Played a key role in bridging technical complexities and business objectives, facilitating the smooth execution of product launches and customer satisfaction.