• Handle credit /refund related queries from travel agents and co-ordinate with finance where appropriate• Handling of flight disruption related to passenger reservation including re-accommodation of passengers affected by the disruption• Provide first level support to end users on all commercial system related queries• Prepare periodic/adhoc reports for use by commercial business development managers and other sections• Handle personal staff travel requests from all flydubai staff and prepare IATA letters, issue concessional tickets on flydubai• Handle duty travel requests of flydubai staff• Ensure pre-flight checks are done and PNLs released on time• Ensure schedule changes are implemented• Respond to phone calls/emails in a timely and professional manner ensuring service quality levels are maintained at all times

• Greet walk-in customers (both internal and external) and help them with their queries.• Promote ticketing and upsell ancillary sales.• Handling customer complaints with prompt follow- ups for their issues.• Organizing displays of promotional material.• Meeting monthly sales targets.

• Greet walk-in customers (both internal and external) and help them with their queries.• Promote ticketing and upsell ancillary sales.• Visa verification and application.• Handling customer complaints with prompt follow- ups for their issues.• Organizing displays of promotional material.• Meeting monthly sales targets.