Sara Williams Email & Phone Number

Los Angeles, CA, US

• Serves as primary point of contact for 60+ current client accounts and oversees client journey post-implementation.
• Partners with clients to assess and improve their optimization and overall satisfaction, familiarize them with product features and best practices, increase their engagement with resources, and drive renewal rates.
• Collaborates cross-functionally with internal teams to develop and execute client action plans, improve product usage, expand business to sales, and lead to renewals.
• Provides feedback to internal teams and senior leadership on current client needs, challenges, and points of improvement.
• Owns client contract renewal process and actively communicates with clients and internal teams to increase probability of renewal and provide assistance in every step of the renewal journey.

• Collaborated cross-functionally with internal and external stakeholders to create, promote, and execute international and domestic study programs from inception to post-travel (15-20 programs per year, 5-20 clients per.
• Managed external organizations that provided program housing, emergency support, and other on-site logistics.
• Served as main point of contact to all internal and external stakeholders for project management, support, client advocacy, advising, program logistics, and problem solving.
• Owned client relationships and provided frequent individual support to clients in all phases, from recruitment through post-program. Communicated via Zoom, email, phone, and in person.
• Designed and facilitated over 200 presentations, information sessions, workshops, trainings, and orientations virtually and in person for audiences of all management levels ranging from 1-70+ people.
• Created, edited, and managed strategic email communications, web content (Squarespace), and intranet content (Moodle) for targeted groups and institution-wide reach.

• Advised clients on international and domestic study programs, applications, finances, international travel planning and safety, cultural awareness and intercultural skill building, health and wellness, and re-entry to.
• Managed exchange programs with 14 international partner institutions and collaborated with external program providers.
• Delivered presentations for information sessions, workshops, and pre-departure orientations.
• Created, managed, and processed program and scholarship applications.
• Served on scholarship review committees and was chosen as a selection panelist for the Benjamin A. Gilman International Scholarship.
• Created and organized Campus Greeter program with over 60 volunteers (350+ total volunteer hours) to welcome community members back to ArtCenter’s campuses in Fall 2021.

• Advised current and prospective clients on study abroad opportunities and provided ongoing support throughout the program participation process. Specialized in a portfolio of 30 programs.
• Responsible for outreach, recruitment, retention, and orientation of hundreds of clients each year.
• Created and facilitated over 200 group presentations, meetings, trainings, and orientations for audiences ranging from 1-200+ people.
• Recruited, interviewed, hired, trained, mentored, and supervised a team of 10 Peer Advisors each year.
• Managed front desk operations, training in public speaking and customer service, and outreach efforts coordinated by Peer Advisors.
• Referred clients to appropriate resources, support services, and other campus departments.

• Provided frontline administrative support to three academic departments. Oversaw supply orders, teaching evaluations, room reservations, exam coordination for accommodations, and more.
• Served as Interim Coordinator of the English for Multilingual Students Program. Organized English language evaluations and exams for hundreds of new international students.