Sara Willis Email and Phone Number
With over two years of experience as a Customer Service Manager at Ventrica, I am passionate about delivering excellent service to our clients and customers across various industries and channels. I lead a team of over 50 agents, ensuring they are trained, motivated, and supported to achieve their performance goals and provide high-quality service.I have a strong background in customer service and operations, having worked as a Clerical Specialist and an Analyst at NatWest Group and RBS, respectively. There, I gained valuable skills in handling complex queries, resolving complaints, and managing card processes and transactions. I also collaborated with various stakeholders and partners to improve service delivery and customer satisfaction. I am always eager to learn new skills, embrace new challenges, and contribute to the success of my team and organization.
Ventrica
View- Website:
- ventrica.co.uk
- Employees:
- 219
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Senior Quality Assurance SpecialistVentrica Apr 2024 - Present
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Customer Service ManagerVentrica Aug 2021 - May 2024Southend-On-Sea, England, United Kingdom
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Clerical Specialist -Customer Service & Operations - Cpb CardsNatwest Group Oct 2020 - Aug 2021Southend-On-Sea, England, United Kingdom -
Customer Service & Operations Analyst Cpb CardsRbs Mar 2020 - Oct 2020Southend-On-Sea, England, United Kingdom -
Career BreakNone Apr 2017 - Mar 2020
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Team ManagerFirst Data Corporation Feb 2014 - Apr 2017Basildon, Uk•Supervising, guiding and motivating, my team of 20+ staff•Ensuring all targets are achieved •Training and development of staff•Handling complaints (from both staff and customers)•Maximise productivity•Report and distribute management information highlighting areas for improvement and those of concern and opportunity •Recommend and implement operational process and platforms improvement•Appraise and develop staff -
Billing Team LeaderHythehopes Ltd Jan 2013 - Feb 2014Southend On Sea, United Kingdom•Preparing daily workloads for staff and co-ordinating the daily allocation of work •Motivating the team to achieve high standards and KPI targets. •Dealing with and resolving problems and issues which arise. •Implementing new initiatives. •Monitoring and reporting on standards and preformance targets. •Praise team members and create a positive working environment. -
Accounts OfficerHythehopes Ltd Jul 2011 - Jan 2013Keeping a professional yet friendly relationship with over 150 Consultants, which allows me to maintain and develop a rapport with each person, which in turn created long-term client loyalty, thus increased revenues.• Answering the telephone, and responding to queries via email or post, which has helped me to expand on my knowledge of customer service.• Dealing with high volumes of invoices (100+) daily.• Prepare invoices for the medical professionals both electronically and via paper.• Liaising with private healthcare insurances.• Answering questions and resolving issues in a timely manner.• Entering confidential patient details from medical clinic sheets.
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Customer Service OfficerRoyal Bank Of Scotland May 2010 - May 2011• Ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact. This enables me to gain a vast knowledge in customer service.• I assessed and resolve enquiries, requests and complaints, primarily on the telephone, but also by other electronic access channels.• Dealing with over 300+ customers via telephone a day.• Always achieving target which were set by the company,(length of time taken to resolve the customer reason for call, times in between calls, etc) – which was the reason I was offer a permanent contract from The Royal Bank of Scotland within my first 6 months of employment. When other members of my team who had work there for a longer period of time were still on Temporary contracts.
Sara Willis Skills
Sara Willis Education Details
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Thopre Hall Independent School
Frequently Asked Questions about Sara Willis
What company does Sara Willis work for?
Sara Willis works for Ventrica
What is Sara Willis's role at the current company?
Sara Willis's current role is Senior Quality Assurance Specialist @ Ventrica | Service Delivery Expert.
What schools did Sara Willis attend?
Sara Willis attended Thopre Hall Independent School.
What skills is Sara Willis known for?
Sara Willis has skills like Team Leadership, Professional, Achieving Results, Highly Resourceful, Result Oriented, Administrative Work, Friendly Demeanor, Highly Reliable, Microsoft Excel, Microsoft Office, Self Motivated Team Player, Management.
Who are Sara Willis's colleagues?
Sara Willis's colleagues are Joanne Morley, Abbie Robinson, Carla Hall, Natalie Miller, Melody C., Lesley Medlock, Caitlyn Wheddon.
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Bromley
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