Sara Willis Email & Phone Number

Southend-On-Sea, England, United Kingdom

Southend-On-Sea, England, United Kingdom

Southend-On-Sea, England, United Kingdom

Basildon, Uk

•Supervising, guiding and motivating, my team of 20+ staff•Ensuring all targets are achieved •Training and development of staff•Handling complaints (from both staff and customers)•Maximise productivity•Report and distribute management information highlighting areas for improvement and those of concern and opportunity •Recommend and implement operational process and platforms improvement•Appraise and develop staff

Southend On Sea, United Kingdom

•Preparing daily workloads for staff and co-ordinating the daily allocation of work •Motivating the team to achieve high standards and KPI targets. •Dealing with and resolving problems and issues which arise. •Implementing new initiatives. •Monitoring and reporting on standards and preformance targets. •Praise team members and create a positive working environment.

Keeping a professional yet friendly relationship with over 150 Consultants, which allows me to maintain and develop a rapport with each person, which in turn created long-term client loyalty, thus increased revenues.• Answering the telephone, and responding to queries via email or post, which has helped me to expand on my knowledge of customer service.• Dealing with high volumes of invoices (100+) daily.• Prepare invoices for the medical professionals both electronically and via paper.• Liaising with private healthcare insurances.• Answering questions and resolving issues in a timely manner.• Entering confidential patient details from medical clinic sheets.

• Ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact. This enables me to gain a vast knowledge in customer service.• I assessed and resolve enquiries, requests and complaints, primarily on the telephone, but also by other electronic access channels.• Dealing with over 300+ customers via telephone a day.• Always achieving target which were set by the company,(length of time taken to resolve the customer reason for call, times in between calls, etc) – which was the reason I was offer a permanent contract from The Royal Bank of Scotland within my first 6 months of employment. When other members of my team who had work there for a longer period of time were still on Temporary contracts.