Sara Yassin Email and Phone Number

Key Responsibilities:Recruitment & Onboarding:Manage recruitment processes from job postings to candidate selection.Ensure smooth onboarding with proper orientation and documentation.Employee Relations:Serve as the primary contact for employee queries and resolve workplace conflicts.Foster a positive and inclusive work environment.Performance Management:Support performance evaluation processes and provide feedback.Assist managers in addressing performance issues and identifying training needs.Compensation & Benefits:Oversee salary, benefits, and payroll administration.Ensure compliance with compensation practices and labor laws.HR Policies & Compliance:Develop and enforce HR policies and ensure legal compliance.Monitor HR metrics and employee satisfaction.Training & Development:Identify training needs and organize development programs.Support succession planning and talent management.Employee Records & Reporting:Maintain accurate employee records and HR databases.Prepare HR reports for management.HR Strategy & Projects:Contribute to HR strategies and lead special projects, such as diversity initiatives or organizational changes.

• Design, develop, and continuously improve training programs and materials tailored to various user roles and levels of expertise.• Collaborate with the implementation team to ensure a smooth onboarding process for new customers, including system setup, data migration, and initial training.• Assess each customer's unique needs and customize training plans accordingly. Address specific user requirements and industry-specific workflows.• Conduct both in-person and remote training sessions, workshops, and webinars for customers. Ensure that training sessions are engaging and effective.• Provide ongoing support and assistance to customers as they use the software, answering questions, troubleshooting issues, and resolving challenges.• Gather feedback from customers about training programs and software usability, and use this feedback to improve training materials and software features.• Monitor and track software adoption rates and user engagement. Develop strategies to increase user adoption and product utilization.• Create and maintain training documentation, user guides, and tutorials for reference by customers and internal teams.• Prepare and present reports on training effectiveness, user adoption metrics, and customer satisfaction to senior management.• Work closely with sales, customer support, product development, and marketing teams to align training efforts with overall company goals and customer needs.

Worked with stakeholders to help them understand their needs and prioritize itConducted customer interviews to understand more about the market's exact needsDefined the product vision in collaboration with the product dep. head Participated in the scrum team-building process, training, and knowledge sharing.Defined, prioritized, and refined the product backlog and roadmap on JiraAccepted or rejected completed work based on whether it meets the acceptance criteriaHelped the scrum master facilitate the scrum teamDesigned and implemented team-building activities

• Lead, mentor, and coach a team of pharmaceutical sales representatives to achieve individual and team sales targets.• Develop and implement strategic sales plans for the district, aligning them with the company's overall sales and marketing objectives.• Monitor and assess the performance of sales representatives, providing feedback and guidance to help them improve their sales techniques and achieve targets.• Allocate territories, set sales targets, and monitor the distribution of promotional materials and samples within the district.• Ensure that your team deeply understands the company's pharmaceutical products, including their features, benefits, and clinical data.• Stay informed about market trends, competitor products, and healthcare regulation changes that may impact district sales strategies.• Build and maintain strong relationships with key healthcare professionals, including physicians, pharmacists, and hospital staff, to facilitate product promotion and gain insights into customer needs.• Ensure that all sales activities within the district comply with industry regulations, company policies, and ethical standards.• Organize and conduct product training sessions for sales representatives to keep them updated on new products and therapeutic areas.• Provide regular reports on sales performance, market trends, and competitor activities to senior management.

• Promote pharmaceutical and medical products to healthcare professionals through presentations, product demonstrations, and other marketing activities.• Develop and maintain a deep understanding of the company's products, including their features, benefits, and competitive advantages.• Stay updated on industry trends, competitor products, and market conditions to identify new opportunities and challenges.• Build and maintain strong relationships with healthcare professionals, including doctors, pharmacists, and hospital staff, to establish trust and credibility.• Set and achieve sales targets by effectively managing your territory and customer accounts.• Organize and plan your daily and weekly schedules to maximize your time and coverage of healthcare facilities within your assigned territory.• Prepare and submit regular reports on your sales activities, market trends, and customer feedback to your manager or the company.

• Promote pharmaceutical and medical products to healthcare professionals through presentations, product demonstrations, and other marketing activities.• Develop and maintain a deep understanding of the company's products, including their features, benefits, and competitive advantages.• Stay updated on industry trends, competitor products, and market conditions to identify new opportunities and challenges.• Build and maintain strong relationships with healthcare professionals, including doctors, pharmacists, and hospital staff, to establish trust and credibility.• Set and achieve sales targets by effectively managing your territory and customer accounts.• Organize and plan your daily and weekly schedules to maximize your time and coverage of healthcare facilities within your assigned territory.• Prepare and submit regular reports on your sales activities, market trends, and customer feedback to your manager or the company.