Achievements: 100% IoT transformation to lean agile budgeting, establishing digitalizing and maintaining reporting capabilities. Role Summary: Lead team (remotely during COVID19) to centralize demand and prioritization for IoT products, projects and services. Budget management and aggregated roadmap including strategy. Building reporting and governance capabilities and framework using SAFe agile.

Achievements: 99.9% availability business target achieved for IoT platform through successfully managing 40 to 50 suppliers supporting IoT platform. 10% efficiency in IoT platform running cost through contract negotiations, 30 projects engagement to onboard or change existing supplier development and operational service. 4 Major business processes improvements/enhancements Role Summary: Lead Service Management team. Manage IoT suppliers and services support performance, relationship and… Show more Achievements: 99.9% availability business target achieved for IoT platform through successfully managing 40 to 50 suppliers supporting IoT platform. 10% efficiency in IoT platform running cost through contract negotiations, 30 projects engagement to onboard or change existing supplier development and operational service. 4 Major business processes improvements/enhancements Role Summary: Lead Service Management team. Manage IoT suppliers and services support performance, relationship and escalations. Monitor and report business performance KPI’s and SLA’s to different management levels. Leading teams with lean six Sigma methodology to improve and develop business processes to work effectively and efficiently to comply with IoT business strategic direction and objectives. Manage IoT projects and operations budget planning, reporting, tracking and forecasting. Work closely with internal (Engineering, support, service design, project management and finance) external teams and suppliers onshore and offshore (UK, DE, Spain, Italy, Romania, Portugal, Hungary, Netherlands and India). Govern IoT budget with finance. Contract management. Show less

Achievements:100% on time delivery10% to 30% efficiency of program costs 100% on time reporting to executives and customersSuccessful implementation for shifting way of working to achieve high performance standard for organization through various levels starting from staff to executiveRole Summary:Managing end to end strategic projects and programs. Plan, integrate, lead project's team and manage risks for projects with multiple functions and/or work-streams… Show more Achievements:100% on time delivery10% to 30% efficiency of program costs 100% on time reporting to executives and customersSuccessful implementation for shifting way of working to achieve high performance standard for organization through various levels starting from staff to executiveRole Summary:Managing end to end strategic projects and programs. Plan, integrate, lead project's team and manage risks for projects with multiple functions and/or work-streams throughout their lifecycles from conceptualization phase to closeout by applying project management best practices and methodology as well as analytical and functional expertise. Successful on time delivery for projects and programs. Achieving efficiency from 10% to 30% of projects cost. Reporting programs status to executives.Programs scope cover onboarding new business, expansions, technical, compliance, business continuity, security and decommissioning.- IPT systems technical upgrade for UK account for 1000+ machines- Vodafone UK account Expansion to reach 1200 FTE- Vodafone Germany, New Zealand, Qatar and Ireland launch and expansion- Vodafone Australia, New Zealand and Qatar Disengagement- Horizon building renovation to double seating Capacity (with existing running operations)- ISO 27001 Certification for Vodafone International Services- Business Continuity plan for Vodafone International Services (For Revolution in Egypt)- COPC Outsource Service Provider (OSP) Standard Certificate for Vodafone International Services- VIS New buildings launch in Dallah – Maadi- Global Support Strategy for US Embassy launch (11 countries in Middle East during second revolution) - Vodafone Italy Telesales Launch, expansion and Technical Migration- Vodafone Ireland BillPay and Red Assist queues launch- Applications Development for tools to support running business Show less

Leading, coaching, managing and improving performance and KPI's for data and networks support teams. Recognized as "Excellent" achiever which is the highest ranking for over achieving targets.Innovative ideas: - Building Database for Troubleshooting lead to enhancing support teams quality.- New Leave process management to manage unplanned leaves to reduce impact on operations targets.- Created process to reduce average handling time and achieving support SLA during new account… Show more Leading, coaching, managing and improving performance and KPI's for data and networks support teams. Recognized as "Excellent" achiever which is the highest ranking for over achieving targets.Innovative ideas: - Building Database for Troubleshooting lead to enhancing support teams quality.- New Leave process management to manage unplanned leaves to reduce impact on operations targets.- Created process to reduce average handling time and achieving support SLA during new account launch. Show less

- Software Support, Troubleshooting and Repair- Networks Basic- Networks Advanced- Backup solutions

(Multinational Company operating since 1997 and has over 450 outlets around the world, with over 80 in Australia)Manage operations team performance and quality. Plan, coach, and provide technical support consultancy for daily operational activities. Researching and applying technical understanding and solutions to overcome business problems. Create; implement work flow for technical and business processes and Reporting continuous measurements for effectiveness. Effectively present… Show more (Multinational Company operating since 1997 and has over 450 outlets around the world, with over 80 in Australia)Manage operations team performance and quality. Plan, coach, and provide technical support consultancy for daily operational activities. Researching and applying technical understanding and solutions to overcome business problems. Create; implement work flow for technical and business processes and Reporting continuous measurements for effectiveness. Effectively present performance measures to management. Promote, sell, and offer the company services. Show less