Sara Yassin Email and Phone Number

Communicating with agents and suppliers to find the best quoteMake new bookings in all shipping lines Tracking and tracing the shipmentsHandling and preparing all papers needed for customs clearanceHandling all stages and procedures of shipments until they arrive to the consignee

Managed end-to-end import operations and ensured compliance with international trade regulations.Prepared and reviewed import documentation and monitored shipment status.Negotiated with suppliers to optimize costs and implemented tracking systems for customs clearance.

Responded to customer inquiries and resolved issues via phone, email, and chat using OKM and CIMsystems.Managed and updated customer accounts and service records in the CIM system, ensuring accurateand up-to-date information.Provided product information, troubleshooting assistance, and technical support to customers,leveraging OKM for order management.Coordinated with internal departments to address and resolve complex customer issues, utilizing datafrom OKM and CIM for efficient resolution.