Sara Ytuarte Email & Phone Number

United States

San Antonio, Texas, United States

Handle inquiries pertaining to all areas of loan servicing including bankruptcy, foreclosure, payment research, taxes, insurance, pre-payments, payoff/reinstatements, and COVID outreach.Support management with facilitating training for new and established team members, and assist with yearly self-evaluations. Executive-level complaint management and resolutionInitiate customer contact and determine reason for delinquency

San Antonio, Texas, United States

Resolve inbound customer issues/inquiries by phone while adhering to process guidelines, policies, and regulationsNavigate multiple computer systems in order to research and assess customer needsOffer appropriate solutions to customer issues with the goal of helping customers succeed financially

Boerne, Texas, United States

Provided training support for new and existing desk adjusters around internal system enhancementsPrepared and organized daily reports for management and ensure timely license renewal for active desk adjustersAssisted with team member and manager follow-up once training was completeAssigned claims work to desk adjusters and follow up regarding open claims

Boerne, Texas, United States

Welcomed visitors and handled basic inquiriesOrganized and prioritized additional inquiries for referral to sales teamInsured appropriate disposition of inbound calls and mailPrepared and organized daily reports for management, staff, and field adjusters

San Antonio, Texas, United States

Assisted leasing agents with a new prospective clientsManaged and reviewed closing of work orders for apartmentsMaintained inventory of office supplies and insured appropriate disposition of inbound calls for management/directorsMaintained daily calendar and daily reports for management/directors

Boerne, Texas, United States

Created and participated in training program maintenance for all new incoming adjustersAssisted with onboarding for all new adjustersDirected planning and execution for corporate events for vendors and corporate clientsInsured timely state license renewal for active adjustersSorted and organized all incoming mail and packages for executives