Sara Clark Email & Phone Number

Londonderry, Nh, Us

Merrimack, Nh

• Administer and support the project management office applications (schedule management, earned value, risk management)• Manage some financial applications and participate in quarterly SOX audits.• IT business partner for our medical device division, KMC Systems. I work with their executive staff on communications, escalate issues, and stay involved in most of their IT projects.• IT business partner for our enterprise project management office. I regularly attend their staff meetings, handle communications between IT/PMO, escalate issues, and stay involved in most of their IT projects.

• Manage and improve the project life cycle process and methodology within the IT organization.• Re-establish a Portfolio Management process to provide an update on the active portfolio and provide the business the necessary data to determine IT's priorities and active projects. • Oversea and improve the Business Relationship Management model for IT

• Planned and managed a highly successful Windows 7 deployment of over 1,500+ assets• Responsible for the support operations across the Enterprise

Merrimack, Nh

• Responsible for tape backups• Lead storage project migrating file share shares from NetApp to EMC • Support laptop backup solution

Marrimack, Nh

• Responsible for PBX and punch downs for add, moves, and changes• Maintain BlackBerry Enterprise Server (BES)• Second level support for Help Desk• Maintain all telecom billing, look for cost saving opportunities, distribute for bill back• Negotiate new telecom rates

• Support all IT operations at eleven locations all along the East Coast• Assisted in a major migration from Citrix to Terminal Server• Maintain company Intranet and website• Maintain and manage all company servers• Perform adequate backup on critical business applications and user files• Assist in making critical business changing IT decisions• Create an annual department budget and consistently seek cost savings• Manage all telecom and PBX systems at all eleven locations• Assist in complying with the Gramm-Leach-Bliley Act which protects customer’s non-public information• Create Group Policy Objects to enforce system security and control user workstations• Analyze network health and perform network scans for vulnerabilities• Manage and coach a full-time help desk person

• Oversee the technical support operations for the entire college, including the four extension campuses; a total of 500 workstations.• Provide high level technical support to faculty, staff and students• Manage and support an installed base of over 200 desktop computers running Microsoft Windows and numerous other software packages, on an annual basis•• Maintain and manage servers• Work with switches, routers, and patch panels• Perform IT financial planning including budgeting, purchasing and vendor account management• Maintain proper licensing for the entire college• Directly supervise computer technicians and prioritize their daily functions• Provide detailed documentation of processes and procedures• Manage major projects that affect the classroom and staff environments• Write and institute several proposals for future implementation

Master'S Degree, Business Administration And Management, General

Bachelor Of Science (B.S.), Information Technology

Technical Support Specialist, Management Information Systems

Civil Engineering