Saranya Balaji Email and Phone Number

• Led cross-functional teams to deliver client-focused solutions in Accounting, Background Screening, and Education, ensuring alignment with strategic roadmaps and business objectives.• Managed multiple concurrent projects, optimizing resource allocation and maintaining control of budgets and timelines to deliver high-quality outcomes.• Enhanced collaboration across teams and stakeholders, implementing workflow improvements, mitigating risks, and driving project efficiencies using industry-standard methodologies.

• Led a $3M+ enhancement project for a telehealth platform, increasing patient accessibility by 40%, improving user experience, and strengthening data security measures.• Conducted in-depth analyses to identify platform gaps, designing and implementing features such as intuitive interfaces, seamless EHR integration, and advanced compliance protocols.• Managed the project lifecycle, driving Agile adoption, aligning stakeholder expectations, and delivering solutions that optimized healthcare operations and regulatory adherence.

Food Service Solutions Project:• Led the development and launching of a comprehensive Food Service Solutions platform, addressing critical challenges chefs face in recipe access and ingredient procurement. • Engaged with 20 industry experts to identify gaps and formulated key features such as categorized recipes, hassle-free ingredient procurement, and training 500 chefs annually. • Managed stakeholder engagement, feature prioritization, and cross-functional team leadership, and ensured the successful delivery of a high-quality product.• Resulted in significant market penetration, revenue growth, and a 30% boost in customer satisfaction, adding substantial value to the client's food service offerings.POS Innovation for Sales and Margin Growth Project:• Spearheaded the development of a POS application, boosting sales by 30% and improving profit margins by 20% through optimized sales processes and operational efficiency.• Analyzed 500,000 historical transactions to identify sales patterns, promotional effectiveness, and category-wise progression. • Tailored and implemented innovative features such as instant loyalty discounts and market share insights, refined customer loyalty, and provided valuable inputs for product innovation. • Responsible for end-to-end project management, including stakeholder engagement and Agile practices, resulting in a comprehensive and impactful solution, significantly boosting the client's retail sales and market presence.

• Developed Master Test Plans, Test Strategy documents, and Test Cases aligning with business needs and regulatory standards. Led Unit, System Testing, FUT, SIT, and UAT for complex applications, using defect management tools.• Collaborated with cross-functional teams to implement effective mitigation plans, improving accuracy.• Generated metrics documentation, providing insights for continuous improvement across the project lifecycle.