Sara Baysinger Email & Phone Number

Fulton, Missouri, United States

In this role, I oversee Customer Service, digital publishing, mail list processing, and distribution orders. I also enjoy collaborating with other members of the management team as we work to improve processes, communication, and the overall efficiency of production. These efforts include working with corporate-level leaders to maximize value in current software choices and interdivisional production.

During this time I worked closely with the VP of Sales & Marketing to ensure that the sales team was properly supported in their role. I also collaborated with corporate level marketing professionals to create marketing content and strategies. During the re-branding of our division, leadership trusted me to guard and sustain our division brand and mission while overseeing the creation of our new website, logo, and marketing material.

Develop sales plans, identify prospects, manage sales and pricing, maintain contact with current clients to ensure all expectations are being met.In this role I developed sales plans, identified prospects, negotiated sales and pricing, maintained contact with current clients to ensure all expectations are being met.• Sales territory included, half of Missouri, Nevada, New Mexico, Arizona, Illinois, Indiana, Kentucky & Tennessee.• Added over $2,000,000 in new sales in 3 years and… Show more Develop sales plans, identify prospects, manage sales and pricing, maintain contact with current clients to ensure all expectations are being met.In this role I developed sales plans, identified prospects, negotiated sales and pricing, maintained contact with current clients to ensure all expectations are being met.• Sales territory included, half of Missouri, Nevada, New Mexico, Arizona, Illinois, Indiana, Kentucky & Tennessee.• Added over $2,000,000 in new sales in 3 years and 3 months• Traveled as needed• Attended trade shows on behalf of The Ovid Bell Press• Annual review of each client’s pricing to determine adequate profit margin• Negotiated credit amounts for service or quality problems• Worked closely with production staff to ensure efficient workflow with each client Show less

Managed relationships with brokers who sold printing to The Ovid Bell Press as a 3rd party for publishers. I worked to improve the processes in place for these relationships as well as sought out new relationships that were fitting to the OBP/broker business model.

Fulton Mo

While in this role I gained knowledge of the printing process, our capabilities and limitations. I built strong relationships with my clients, some of which continue today. I took great pride in taking on difficult clients who were perhaps disgruntled or problematic. I was 100% successful with these accounts. One of the most difficult tasks as a CSR was delivering bad news to clients. But solid relationships and confident communication skills made the task easier.I was used as the… Show more While in this role I gained knowledge of the printing process, our capabilities and limitations. I built strong relationships with my clients, some of which continue today. I took great pride in taking on difficult clients who were perhaps disgruntled or problematic. I was 100% successful with these accounts. One of the most difficult tasks as a CSR was delivering bad news to clients. But solid relationships and confident communication skills made the task easier.I was used as the model CSR for an exercise where we created a test for CSR applicants to take prior to employment. I was told by several of my coworkers as well as my immediate supervisor that they learned by listening to me communicate with my clients. They could apply what they learned to their day to day communications and it made their jobs easier. I helped many of my coworkers create and properly word difficult emails to clients. I worked closely with other departments to improve how my clients' jobs ran through the plant. I would use the knowledge I gained from our production team to make suggestions to my clients that would help make their jobs more efficient for us.I created my own procedures and checklist to streamline my workflow. Others in the department adopted some of what I had outlined for myself.One of my favorite moments as a CSR was in 2004 when John Bell & I were invited to attend the annual conference for the Society of American Magicians (MUM Magazine). I was recognized by the group for my outstanding service to their society. Show less

General Teller duties while overseeing other tellers. In this position I was responsible for daily balancing, security, customer service and assisting other tellers with more difficult transactions. I was still in training when I interviewed with The Ovid Bell Press and accepted the Customer Service position there.

Managed full and part-time staff of cashiers. This included performance reviews, scheduling, payroll, interviews, training, disciplinary conversations and actions. During my tenure with Westlake they installed new point of sale computers at all registers. I was part of the corporate team that trained to use the new equipment, install it in our stores and train the entire work force on using them. Ultimately I was part of a small network of people who were on call for all stores to… Show more Managed full and part-time staff of cashiers. This included performance reviews, scheduling, payroll, interviews, training, disciplinary conversations and actions. During my tenure with Westlake they installed new point of sale computers at all registers. I was part of the corporate team that trained to use the new equipment, install it in our stores and train the entire work force on using them. Ultimately I was part of a small network of people who were on call for all stores to trouble shoot possible problems before engaging a technician.I also had a hand in product ordering, budgets for seasonal merchandise, execution of weekly sales promotions and annual inventory. In my time with Westlakes I received several awards for most efficient office. My team of cashiers were often awarded for their accuracy, point of sale add on sales and money raised for the Childrens Miracle Network. I traveled frequently within our territory to assist other stores with inventory and training. Show less