Sara Belotti work email
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I'm a customer success enthusiast who thrives on turning challenges into triumphs for my customers. My career has been a fulfilling journey of implementing innovative strategies, and exceeding expectations at every turn. I've honed my skills in leveraging data to drive product adoption, increase platform utilization, and ultimately, boost customer retention and loyalty.Crafting successful customer success plans, championing key product features, and fostering strong relationships with stakeholders at all levels are just some of the ways I contribute to the success of my clients. I believe in the power of clear communication and building genuine connections, whether it's collaborating with C-level executives or understanding the unique needs of each customer.When I'm not immersed in the world of customer success, you'll often find me exploring the great outdoors. I love pushing my limits on challenging cycling routes and discovering new running trails. An insatiable curiosity for new experiences fuels my passion for travel, both personally and professionally.
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Senior Customer Success ManagerQuinyxUnited Kingdom
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Senior Client Success ManagerClinked.ComUnited Kingdom -
Enterprise Customer Success ManagerCulture Amp Nov 2023 - PresentLondon, England, United Kingdom -
Engagement ManagerClarivate Oct 2020 - Oct 2024Cambridgeshire, England, United KingdomAccompanied and supported new customers during Ex Libris product implementation phase. Co-developed unique adoption and rollout plans. Developed, collected, and shared best practices across EMEA customer base. Met with customers regularly to review results and co-plan future adoption and advocacy campaigns. Identified areas for improvement in customer success with ExLibris products. Communicated opportunities to customers and actively supported Sales colleagues. ● Achieved a 20% increase in product adoption for risky sites● Drove a 10-30% increase in product usage among Italian customers● Mitigated risk by decreasing the number of risky sites by 20%.● Successfully created, updated, and managed a portfolio of 70+ accounts on SF. -
Customer Success ConsultantClarivate Jan 2023 - Nov 2023Cambridge, England, United KingdomDevelop a positive customer experience through proactive management and growth of customer relationships with monthly check-ins. Collaborate directly with cross-functional internal teams to ensure positive customer experiences. Serve as a point of contact for customers, working with Product, Support, Account Management, and Sales to enhance customer experience.● Received promotion from engagement manager to customer success consultant by meeting and surpassing performance expectations.● Spearheaded adoption and retention of top accounts by engaging key stakeholders.
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Manager Of Academic ServicesCric (Cambridge Ruskin International College) Nov 2019 - Sep 2020Cambridge, United KingdomOversaw key aspects of student life cycle: records and reporting compliance, teaching, and learning services. Managed HR process for college academic teaching staff, including recruitment, induction, contracts and schedules, and ongoing performance management. Administered academic finance processing and records management, including payroll. ● Managed a team of 30+ sessional academic teaching staff and 3 academic services officers.● Recruited and selected 10+ teachers within the first month of the trimester. -
Program ManagerNortheastern University 2018 - Nov 2019Greater Boston AreaSupervised program activities, including educational plans and teaching assistant recruitment. Ensured program quality and customer satisfaction through exceptional service and assessments. Delivered exceptional service to maintain program quality. Conducted assessments to ensure program effectiveness. Managed educational plans and teaching assistant recruitment. Provided exceptional service to enhance program quality. Conducted assessments to evaluate program performance. ● Promoted from graduate affairs coordinator to program manager by demonstrating exceptional performance.● Achieved consistent enrolment of 150+ students per semester through implementation of effective procedures.● Expanded course offerings by introducing and managing schedules for 90+ courses per semester for program courses.● Ensured customer satisfaction through effective program management. -
Graduate Affairs CoordinatorNortheastern University 2015 - 2018Greater Boston AreaSupported department and associate chair, including program faculty with the administration of graduate programme, recruitment, admissions, event organisation, and academic implementation. Interpreted college/department policies and introduced a new department service to ensure student growth. Gathered and processed faculty hiring requests for about 150 students per semester to a homegrown repository.
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Italian InstructorCambridge Center For Adult Education 2013 - 2015Cambridge, Massachusetts- Worked with 50+ individual students and small groups, beginners to advanced level.- Lead the “Italian Culture through Film” course for intermediate and advanced students. -
Multimedia JournalistD'Arco Editori May 2009 - May 2013- Journalist, Text Editing and writing, Proofreading for Mondadori, Periodici San Paolo, Mare Nostrum Editrice- Web content manager for Edizioni San Paolo.- Infographics
Sara Belotti Skills
Sara Belotti Education Details
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Business Administration And Management, General -
Cinema, Television, Multimedia Production -
Public Relations And Corporate Communication
Frequently Asked Questions about Sara Belotti
What company does Sara Belotti work for?
Sara Belotti works for Quinyx
What is Sara Belotti's role at the current company?
Sara Belotti's current role is Senior Customer Success Manager.
What is Sara Belotti's email address?
Sara Belotti's email address is sa****@****oup.com
What is Sara Belotti's direct phone number?
Sara Belotti's direct phone number is +161731*****
What schools did Sara Belotti attend?
Sara Belotti attended Quantic School Of Business And Technology, Iulm University, Iulm University.
What are some of Sara Belotti's interests?
Sara Belotti has interest in Poverty Alleviation, Writing, Triathlon And Trail, Cinema.
What skills is Sara Belotti known for?
Sara Belotti has skills like Video, Event Management, Editorial, Entertainment, Journalism, Web Content, Proofreading, Editing, Writing, Magazines, Film, Content Management.
Who are Sara Belotti's colleagues?
Sara Belotti's colleagues are Lucía Rodríguez Vázquez, Samantha Hillebrand, Mikael Nylén, Nicky Lillesøe, Josefine Kemi, Rasmus Jansson, Simon Evans.
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Sara Belotti
People Person With Experience In Business Development, Sales, Tourism And Customer Support. Passionate About Anything Marketing, Especially Motorsport Related.Greece -
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