Melissa Lyon Email & Phone Number

Manchester, Nh, Us

Boston, Massachusetts, United States

- Facilitate software implementations for new clients with 500-5000 employees as a member of the Implementation Team- Serve as Subject Matter Expert on Quinyx Workforce Management and AI (Demand Forecasting, Auto Schedule, and Auto Assign) solutions for workforce optimization- Facilitate the data gathering process with clients to gather business and stakeholder requirements for successful configuration- Conduct regression testing to validate performance of Artificial Intelligence solutions for clients - Liaise between internal and external project teams to implement integrations with common HR systems (ADP, Workday, etc.) - Serve as Project Manager to ensure on-time and quality delivery- Solicit and document feedback from clients for product enhancements- Support clients post-implementation through managed services

Manchester, New Hampshire, United States

-Transformed software implementations for clients and staff through development of a project management tool and an established implementation methodology-Developed new internal and external business processes for managing software implementations-Managed 10+ simultaneous implementations as both a technical consultant and project manager-Created detailed custom project plans and expectations for clients to ensure timely project completion-Consulted with clients on business processes and facilitated gathering requirements for software configuration-Liaised between data specialists to ensure conversions were completed accurately and on time-Coordinated training and configuration on software integrations and new product enhancements-Communicated clearly and regularly with clients to ensure a thorough implementation experience-Set up new clients for success through weekly meetings, trainings, and troubleshooting

Bedford, New Hampshire, United States

Consulting Experience: - Conducted software implementations for several Education Management products for higher education and K-12 clients -Served as a subject matter expert (SME) on Blackbaud’s Education Management product to train and educate clients on the software functionality and options for configuration and implementation-Consulted with clients on requirements gathering and assessed unique software needs-Suggested appropriate configuration to maximize admissions, registrar, and instructional operations and functionality at their institution-Achieved certification in the Education Management Software one month ahead of training planProject Management Experience: -Communicated the scope and expectations with clients for successful software implementation-Utilized collaboration and communication tools including Salesforce, Confluence, Zoho, and LMS-Managed and allocated resources to keep projects on time and on budget-Liaised between internal and external stakeholders to ensure accurate time to completion, positive customer experience, and stakeholder accountabilityBusiness Analyst Experience: -Utilized "model office" methodologies to document and test product implementation-Accurately forecasted resources and billable time to meet metrics and project targets

Manchester, Nh

• Develop frameworks, processes, tools, and procedures for a new strategic plan for career readiness at UNH• Collaborate with 50+ faculty and staff members to aid in internship programs and initiatives in each major• Represent UNH Manchester’s brand at community and industry events to engage statewide stakeholders • Provide strategy and oversight of social media marketing to engage UNHM’s 800+ college student population with the new CaPS brand, vision, and services related to internships and career development • Consult with employers to build campus brands to support growth and development of talent pipelines• Support recruiting, hiring, and supervising of undergraduate students for student career peer program• Coach and supervise two full time staff and in for career advising, administrative, and programming topics• Conduct employee performance management reviews on a yearly basis, including individual development plans• Utilize applicant tracking system to support both employers’ and students’ recruitment and hiring needs • Collaborate with local organizations such as the NH High Tech Council and NH Employment Security to aid in workforce development initiatives • Develop and manage metrics for student engagement and career outcomes, and use data to drive decisions

Gainesville, Florida

- Conduct career planning appointments to students at all stages of career development, focusing on major and career decision making, job and internship searching, networking, and resume, CV, and cover letter preparation- Develop and implement workshops and sessions focused on career and professional development for all students- Collaborate and build relationships with campus partners and student organizations to provide customized programs and workshops for graduate students - Tailor presentations to best serve the specific needs of international and graduate students- Co-supervise five graduate counselors to provide career counseling support and professional development - Serve on the UF International Initiatives Team to support the multifaceted needs of international students, including academic success strategies- Educate CRC staff and employers on the unique educational and hiring needs of international students through webinars and presentations

Harrisonburg, Va

-Advise 25 undeclared first year students with academic needs-Facilitate sessions on resume writing, internship searching, and graduate school admissions to engage students in career and life planning strategies-Counsel individual students on conducting career and internship searches -Utilize decision making strategies with individual students in deciding on a major, minor, or a career path-Assist with Career Fair and Graduate School Fair implementation-Develop and implement two educational sessions a semester related to occupational success for all majors and careers

Philadelphia, Pa

-Co-supervised staff of 20 Orientation Leaders-Directly supervised seven Orientation Leaders-Developed and implemented a two week training schedule for Orientation Leaders on topics including campus resource knowledge, social justice, team building, and problem solving-Executed procedures for Orientation registration and meal card distribution-Facilitated two sessions during Orientation on diversity and student leadership-Assessed the Orientation Leader experience using several student development theories-Created a formal strategic plan for supervision strategies of the student staff

Harrisonburg, Va

-Advise peer educators in health program development and implementation-Supervise Student Coordinator in managing programming logistics-Co-teach a Peer Education course on health topics and facilitation skills-Manage educational and awareness campaign programming on topics related to substance use, sexual health, body image, and healthy relationships

Atlanta, Ga

-Ensure residential areas are clean, damage-free, and prepared for conference guests-Conduct cleaning and damage inspections -Supervise Summer Office Assistant Staff-Meet with contractors for housing renovation projects

Stockton College Career Center

- Review and edit the resumes of students in a one-on-one setting- Coordinate workshops to provide tips and advice for creating a professional resume- Assist with career-related events, including Career Fairs and Graduate School Fairs

Galloway, Nj

- Provide resources and support for the residents of Stockton College to provide a positive on-campus experience- Develop and execute monthly programs on healthy lifestyles, diversity, community service, and stress management- Facilitate the yearly opening and closing procedures and programs for residential students- Conduct weekly rounds and office hours, and monthly health and safety inspections- Representative to the RA Council to meet monthly with the Director of Residential Life to improve the RA position

Galloway, Nj

• Coordinated the temporary housing of conference guests utilizing Stockton's residential areas• Acted as a liaison to Event Services, Plant Management, Campus Police, and the Lock Shop to ensure that the areas were prepared for all the guests’ needs• Supervised 14 student staff members who helped with conference preparation and summer operations• Visited and shadowed several different departments within the Division of Student Affairs in order to gain experience in many areas of Student Affairs

Galloway, Nj

• Assisted the professional staff and faculty members in welcoming and registering new students• Helped acclimate new students to college life with a team of 25 para-professional staff members• Mentored new Orientation Leaders by presenting a training session on customer service

College Student Personnel Administration, Counseling Psychology

Bachelor Of Arts (B.A.), Political Science