Sara Brown Email & Phone Number

- HR Operations Specialist providing support and knowledge on the Workday platform. - Respond to cases submitted via Service Now to resolve questions/issues related to Workday, onboarding, offboarding, compensation, team management, recruiting.- Run daily audits in Workday for data integrity.- Perform validation testing in partnership with the HRIS team. - Assist with various HR Service Center projects.

Greenfield, Indiana, United States

-Acted as the recruiting functional lead supporting and providing Workday consultation for recruiters, HRIS team, and HR Operations. -Participated in project implementations with data conversions and upgrades. -Collaborated with stakeholders to review, test, and deploy changes into Workday while minimizing errors. -Wrote test plans and created change requests for function enhancements. -Worked in partnership with HRIS team members who support security administration, reporting and other areas so that implemented solutions are holistic and secure. -Supported the business by completing ServiceNow tickets regarding Workday recruiting issues.

Indianapolis, Indiana Area

-Performed a variety of administrative and analytical activities in support of the North American (NAM) HR Affiliates. Served as the “face” of the HR Shared Service Center and first point of contact for all customer inquiries including, but not limited to, HR programs, policies, practices and tools, Benefits Administration, Payroll/Time Administration, Training, and HR information systems (Workday).-Responded to phone calls, web, email and chat requests from customers across all NAM HR Affiliates and external vendors.-Supported HR knowledge management activities and used HR tools/systems to enable exceptional customer experiences.-Participated in several global HR projects and initiatives. -Presented new training material in a classroom setting, as well as mentored and coached new hires.-Navigated multiple HR system implementations and instructed employees, managers, recruiters and department heads on how to utilize the new systems.

Indianapolis, Indiana, United States

-Worked daily with customers, visiting registered nurses and various medical professionals providing technical support for Roche CoaguChek ® products.-Constantly exceeded performance standards in a highly competitive environment.-Selected to identify opportunities for improvement with online documentation, providing more consistency for troubleshooting procedures.-Assisted with completion of potential medical device reports to ensure timely and efficient reporting to the FDA.