Sara Capistrant Email & Phone Number

Provide support by phone and email to ensure delivery of excellent customer service. Proactively manage room blocks and make recommendations to client regarding amount of inventory at key points during planning process. Set up registration and hotel web sites for various events; utilize HTML programming to assemble event specifics, which include program agenda, session descriptions, speaker bios, hotel room block, page content, and email confirmations. Timely processing of incoming attendee registrations and hotel reservations received by fax, mail and phone, simultaneously attending to up to four clients. Facilitate transfer of rooming lists to multiple hotels and review lists for errors. Ensure that critical deadlines are met (hotel cut off, early bird registration) and update website accordingly. Travel to meetings/conferences to manage on-site registration and provide client and attendee support. Develop and classify client/attendee feedback prior to development of upgraded technology. Selected Accomplishments:Managed a room block of 6,750 total room nights and 18 hotels (largest client tradeshow held .bi-annually).Spearheaded training for new clients regarding the use of registration and housing system, including offline registration, reports generation, and payment processing.Supervised demonstrations of online technology to perspective and existing clients.

Worked as an independent contractor that provides support to clients who needed assistance with hotel site selection and contract negotiation. Performed liaison duties between hotels and clients. Skillfully created and negotiated RFPs on behalf of clients; analyzed proposals, inspected sites, provided recommendations, and arranged the lowest rates and most favorable concessions for the clients. Generated a detailed hotel availability report that outlined rates, concessions, personal knowledge of property, and research within a 48-hour time frame. Administered processing of client's pre-conference needs, such as menu selection, transportation, and weekly comparison of registration and in-house rooming list. Regularly volunteered to organize regional team/client events attended by up to 75 people. Traveled on-site to administer on-site logistics. Categorized pickup reports to produce accurate history for clients. Involved in several industry events/meetings to expand client base and strengthen business relationships. Selected Accomplishments:Successfully secured more than $1.1M in room revenue from setting up 75 programs and coordinating 11,000 room nights at various venues, both domestic and international.Effectively leveraged interpersonal and relationship-building skills in negotiating with clients; endowed clients with over $30,000 in potential attrition fees.

Provided administrative support to Regional Vice President of Washington, DC office. Engaged in organizing regional team meetings and client events. Prospected for appropriate hotel venues according to meeting requirements, and reported findings. Distributed RFPs to hotels who met specifications. Collaborated with prospective hotels to ensure completeness of site selection report. Compiled detailed hotel availability report for clients.. Provided updates to clients during site selection process. Maintained accurate records in client/hotel database. Regularly participated in industry events/meetings for continuing education and networking opportunities.

Administered in-store consultations for special events and large catering orders. Impressively maximized sales by implementing custom gift baskets in Customer Service/Catering Department. Educated and managed staff in the areas of menu knowledge, including expediting and assembling orders and following catering specs. Effectively supervised quality and quantity control of all outgoing jobs. Energetically performed and participated in most successful regional Catering Department. Prioritized daily task list to ensure that catering orders were delivered on a timely basis.

Bachelor Of Arts, Psychology

Activities and Societies: Sigma Kappa Sorority

A.O.S, Culinary Arts

Education record

Meeting and Exhibition Law/Ethics Class, 2004