Sara Cellamare Email & Phone Number

Thousand Oaks, Ca, Us

West Hills, Ca

Currently serving as an Executive Leader providing Business Office oversight with a focus on cultivating Physician relationships, ensuring quality patient care, monitoring workflow, and reducing bad debt. I draw upon my extensive facility operations background and knowledge of process and structure to effectively manage operations, ensure compliance, and drive growth. Responsible for 17 direct reports; report to Facility Administrator.Some of my daily responsibilities include:✏ I assess and improve performance for multiple departments including Registration, Medical Records, Accounts Receivable, Accounts Payable, Scheduling, Insurance Verification, and Collections. ✏ I serve as an effective team leader providing expertise and guidance for staff to ensure consistent performance and success. Manage Billing Specialists, Business Office Specialists, Accounts Payable Representatives, Patient Representatives, Receptionists, Physician Credential Representatives, Medical Records Coordinators, Cashiers, Schedulers, Insurance Verifiers, and a HIPAA Officer. I interview, hire, and train employees; write and deliver formal performance reviews, and facilitate terminations as necessary. ✏ I maintain knowledge of managed care contracts with 3rd party payers including Medicare and Medicaid; additionally knowledgeable in AAHC and JCAHO.Some of my noted contributions to date include:☑ I excel in Physician recruitment for our facility; I continually cultivate relationships and maintain open communication regarding patient scheduling, registration, and insurance verification. ☑ I focus on maintaining an exceptional Patient Satisfaction Score for the Center by ensuring a positive experience.

West Hills, Ca

Employed by Parallon, I provided direct, strategic oversight of the West Hills Hospital Patient Access Department and served as a liaison between the Service Center and hospital administration within the 228-bed facility. I streamlined admitting functions to improve performance while effectively managing 45 employees.♖ I interviewed, onboarded, and mentored a large Patient Access team comprised of 45 staff members. I drew upon my prior employee management experience to make key hiring and termination decisions for the benefit of patients and organization.♖ I served as the main department contact to complete ABN and Consent audits. ♖ I calmly addressed and resolved escalated patient access issues.♖ I collaborated with corporate Patient Financial Services staff members on new initiatives; ensured all team members were property trained in regulatory and federal guidelines to drive compliance. Some of my significant accomplishments include:☑ Served as a Denial Management Team member collaborating with CFO and Patient Access, Case Management, and Patient Financial Services department staff. We reviewed payer denials related to patient access and developed a staff refresher training featuring sample audits. Efforts resulted in a noted decrease in claim denials.☑ Successfully increased point of service collections within 1 year by creating and implementing a new system and strategy with staff members.

Van Nuys, Ca

I was recruited into a Supervisor role to plan, develop, organize, and direct the day-to-day functions of the ER/OP Admitting and Scheduling Department within the 350-bed facility. I managed staff performance for ~15 team members while implementing effective processes and procedures to streamline care. ☛ I provided effective training and oversight for department team members consisting of ER/OP Admitting Representatives, Hospital Cashiers, IP Admitting Representatives, Financial Counselors, Ancillary Services Facility Schedulers, Insurance Verifiers, and Quality Control Representatives.☛ I set department goals and routinely monitored productivity to ensure growth and compliance.Some of my noted contributions include:☑ I was a member of the ER Action Team focused on implementing strategies to improve Patient Satisfaction Scores. ☑ I helped the IT team onboard a new computer system, Meditech and trained staff to integrate the new technology.

Tarzana, Ca

I was originally hired into the Encino/Tarzana Regional Medical Center as a Financial Counselor and consistently promoted through ranks. Some of my additional roles held include Hospital Cashier, Insurance Verification Representative, and Admitting Supervisor.As Patient Access Supervisor: I was accountable for daily operations oversight, staff development, and productivity improvements within the Admitting Department of the 400-bed hospital. ⇨ I interviewed, hired, and mentored all Admitting department staff members; I scheduled all work shifts, approved time cards and time off requests, and assisted the Admitting Director with payroll processing. ⇨ I collaborated with multiple departments to identify and improve patient flow; I additionally focused on establishing and cultivating a positive work culture for employees to reduce turnover.⇨ I investigated and resolved customer service issues in a timely and compassionate manner. ⇨ I created effective scripts for admitting staff to use while communicating with patients; efforts resulted in improved patient satisfaction scores.