Sarada Spivey Email & Phone Number

Santa Monica, CA, US

- Hosting 1:1 meetings with CS Operations Specialists, and supporting the CS Operations Lead in hiring and scaling of team responsibilities- Establishing and upholding KPIs for the CS Operations team- Overseeing development of internal and external documentation, as well as Customer Success tools and systems- Maintaining alignment with company stakeholders.

Santa Monica, California, United States

- Created and iterated on internal workflows, including trainings, sub-group collaboration, and CRM software preparation- Implemented and managed Zendesk Support, Talk, Guide, and Chat workflows - Created dashboards and queries using Zendesk Explore- Served as Customer Success Operations DRI for product releases and impacting policy changes - Collaborated.

Santa Monica, California

- Triaged and respond to incoming customer support emails with a 3 hour or less response time- Lead 1-to-1 video screen shares and onboarding calls with customers to educate them and troubleshoot account issues- Responded to real-time online chats- Resolved recurring customer problems and escalate urgent user issues to the appropriate Team Lead(s)

San Francisco, California, United States

- Established and maintained interdepartmental coordination, ensuring a clear and concise path of communication and structure for all teams- Created, maintained, and negotiated vendor relationships- Acted as administrator for internal communication tools - Capital development focused around acquiring and increasing donations and memberships- Collaborated.

Scottsdale, AZ

- Drafted email marketing campaigns and personal videos to create interest and excitement in GPS vehicle tracking- Acted as advisor to Verizon Wireless customers seeking a fleet tracking solution, while continuing to partner with small to medium size businesses for post-sale add ons - Managed time effectively to meet/exceed deadlines, quotas, and trainings.

Scottsdale, AZ

- Inside sales position making outbound sales calls to warm leads, and upselling/managing recently closed accounts under a certain recurring monthly revenue - Effectively introduced VoIP and Nextiva to presales and performed demonstrations of the user portal via screen share, utilizing Docusign during the contract proposal and execution stages.

Tempe, AZ

- B2B outbound sales position selling Quickbooks products to leads, and acting as point of contact for additional add ons for existing accounts- Exceeded monthly goals by 200% in conversion rate, revenue, dials per hour, and QuickBooks Online orders