Oversee the payments program on a global level (Austin, Dublin)Monitor metrics across all products, and manage all KPIS Lead a team of 6 Team leads and approx. 100 agents Provide Data insights to stakeholders around all workflows as neededMaintain partner relationships and address and manage concernsBuild processes around quality and metrics of all operators to ensure transparencyDrive innovation opportunities across the payments team and beyond

*Client Delivery Operations sector*Manage operations over Commerce Team and its products*Provide team leads with information regarding metrics to ensure the agent can reach expectations through monthly 1:1 performance reviews*Coach and motivate teams leads daily to make informed decisions and exceed expectations*Report on all KPIs and SLA metrics

*Oversee all work delivered through a global, regional or centre service delivery operation at a large social media company *Manage team on a 24x7 schedule*Implement and improve standard processes and tools to drive operational efficiencies*Meet operational and financial commitments. *Support the client in all aspects of the product.

* Client Delivery Operations sector* Talent and People Management of 45 agents in the Risk and Payments department* Provide daily targets and guidance for all agents to be successful in their workflow* Build and maintain training for existing and new agents* Interviewing and Hiring decisions for the team* Scheduling and time management for all teammates* Provide agents with information regarding metrics to ensure the agent can reach expectationsthrough monthly 1:1 performance reviews* Coach and motivate agents daily to make informed decisions and exceed expectations* Ensure all agents complete all relevant training and policy and compliance related materials* Report to Operations manager on any issues that require escalation

* Focus on Team quality and report findings to management and client.* Act as interim Team Lead when necessary over a team of 30 agents locally 60 bicoastal agents.* Develop and maintain Training for all new hires in a very fast-growing department. * Maintain product knowledge, as well as keeping up with trends related to fraud and scam policy on our platform. * Use various tools to systems to legitimize cases and behavior, including understanding and updating SQL queries and data analysis for QA purposes. * Measure quality metrics and present to the client on a regular basis* Understand the business needs of the client and ensure best practices to fulfill those needs. * Offer resolution to any needs of both my team and the client to the best of my abilities. * Fully understand the SLA’s and other agreements with the client

* Review online information within the clients platform for its content and risk threat. * Develop and implement plans to keep online infrastructures safe and streamlined. * Work in a new team to establish strategies and methods to elevate the department. * Independently research various situations that arise.* Identify trends and patterns in online content. * Strive to reach volume goals as well as maintaining excellent quality. * Work in a minimally supervised environment. * Assist the Client with Shadowing and efforts to improve workflow within our team.

* Assist Broker with everyday projects, from ordering office supplies, calling prospective renters, running applications and employment verification for renters.* Resolving issues for Tenants, HOA's and buyers.* Oversaw office relocation.* Worked Independently from home on various ongoing projects.* Maintained appropriate filing of personal and professional documentation.* Screened personal and business calls and directed them to the appropriate party.* Introduced and monitored effective lease renewal programs.* Carefully screened applicants for tenancy.

* Set up appointments to Photograph current homes about to be listed.* Give staging advice.* Complete Listing information including measurements and other home features.* Asset management of images.