Maintained relationships between cross-functional teams, addressing concerns and obstacles, and troubleshootingDeveloped business and technical requirements for medical insurance open enrollment letter mailing process for over 700k customers, with input from cross-functional teams and departments across 14 statesDeveloped comprehensive database reports based on unique criteria to facilitate decisions, analysis, customer service, and process improvements

Worked on a team of project managers to coordinate resources, project tasks, documentation, budgets, and timelines for Wellpoint, Inc. technology build-out and migration across 5 systems and 12 states;

Systems analyst and developer for customer integrations and imaging team at Genworth US Mortgage Insurance

1st Rotation: Actuarial/IT team member in Richmond, VA (GNW HQ); main focus on project management, facilitation, and relationship management between IT and Actuarial teams;2nd Rotation: Systems Engineering team member in Raleigh, NC (GNW Mortgage Insurance); facilitated location wide desktop upgrades for on-site and remote employees, old hardware upgrades, data movement and management; 3rd Rotation: Junior project manager in Pleasant Hill, CA GNW Wealth Management); managed sales CRM platform upgrade using SalesForce, facilitated Team Foundation Server upgrade and training for users, initiated new reporting platform development for Portfolio Services group;4th Rotation: Imaging and Customer Integration team member in Raleigh, NC (GNW Mortgage Insurance); managed new and existing customer integrations, contributed to imaging systems modifications, new features, mainteinance;

Intern for summers and winter breaks