Sara Gomes Email & Phone Number

Porto, Portugal

- Developing project scopes and objectives, - Involving all relevant stakeholders and ensuring technical feasibility,- Own the set up and ongoing project management of cross-functional projects, including creation of project scope, project management documentation, coordinating meetings, stakeholder communication, and ensuring technical feasibility with engineering teams-Track and manage dependencies to unblock partnership development, anticipating risks and putting mitigations in place- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Overseeing all aspects from establishing KPIs to determining pilot success and rollout strategy, to developing robust strategies and execution plans- Be platform capabilities expert- gather requirements with clients and internal teams for new/upgraded features/services- Include business analyts to define success metrics and design data solution for new features/services- Design scalable and efficient solutions, for platform gaps- design Ops MVP solutions- Share requirements for new features/services in a formal and structural way with the Tech teams- Support and monitor new features on a hypercare phase- Handover and train the teams that will be impacted by new features/services- Give all the technical inputs needed for the teams map the Ops setup process for new features/services- Give, receive, analyse, resume, share and define next steps and project timelinePlatforms that I have worked with: JiraConfluenceMondayMicrosoft OfficeE-Commerce CMSE-Commerce OMSSalesforce Service cloud Looker

Braga, Portugal

- Brand: FOREVA- Managing the social media platforms.- Create engaging content for all platforms including social media posts, newsletters, and website.- Engage with the online community and respond to comments and requests.- Working closely with internal/external creative partners to create content including video, photo and design.- Measure and report the performance of all social activities that I work with- Managing and monitoring the brand awareness campaigns.- Creating email marketing campaigns and Flows: segmentation, build, implementation and monitoring.Platforms that I have worked with: Email Marketing | KlavyioReports | DataStudio and Power BIFacebook businessGoogle Analytics

Braga E Região, Portugal

- Responding to customer queries in a timely and accurate way, via chat or email. - Identifying customer needs and helping customers use specific features.- Analysing and reporting bugs to the other teams (development, backOffice, design and data).- Work directly with the other teams to improve the customer journey on the website in order to provide the best online shopping experience. Proposing operational opportunities- Gather the requirements from the potential partners and design solutions alongside our technical teams.- Gathering customer feedback and sharing it with the Product and Marketing teams.Platforms I have worked withCRM | Freshdesk, Helpscout and Trengo.Payments platforms | PayPal, SIBS, klarna, EuPago and StripeE-commerce platforms | Shopify, Jetti and Redicom

Braga E Região, Portugal

- Elaborate sales strategies.- Planning the campaigns for the physical store.- Create content ( copywriting )- Social Media Management.- Events planning.- Make sure that the commercial objectives are been accomplished.

Braga E Região, Portugal

- Develop the marketing and communication department of the companies associated to the group.- Administrative functions.

Braga E Região, Portugal

Post Graduation, Marketing E Estratégia

Seo And Online Advertising

Google webmaster tools, Adwords, Facebook

Digital Marketing

Webmarketing, Mobile App Marketing, Webcopywriting, SEO and Display Advertising, E-mail Marketing and Landing Pages, Social Media.

Licenciatura, International Relations And Affairs