Hired to evaluate, create and improve processes across the End User Services team and improve the overall end-user experience for the 10,000 employees of Ciox. Led a tactical team to evaluate critical services, consolidate duplicate solutions and migrate onto a unified instance when possible. Streamline and simplify the support model by creating repeatable documented solutions.

Responsible for developing solutions and services, of new platforms, including all systems and services that act as the unified platform for nThrive users. Nationwide responsibility for End User Support for over 2500 employees and affiliates. Defined the success criteria and managed the process for the outsourcing of Tier 1 and Tier II support solutions.

Manage a team of 10 technical individuals responsible for defining, implementing, and maintaining Desktop Support as a service. Foster an environment that encourages teamwork, embraces diversity, and drive results

Hired to provide end-to-end support for computing, network services and communications across the enterprise for 500 employees.

Provide end-to-end support for all computing and network services Member of a small team of peers providing customized solutions and support tailored to meet the business needs of Corporate Headquarters business organizations and clients.

Helpdesk Coordinator to provide Tier 1 helpdesk support for internal and remote (off-site) corporate users. Single point of contact for all support-related issues. Generate internal knowledge base to enable end-user self-support and aid other team members to quickly resolve related issues. Ensure documentation integrity of all support requests.