Sara Grabowski Email & Phone Number

Denver, Colorado, United States

Portland, Oregon Metropolitan Area

Greater Denver Area

In my position as Director of OperationsMajor Responsibilities:Planning, establishing, and steering execution of day-to-day operational processes aimed at eliminating hurdles and increasing productivity; implementing best practices for the management of operational processes, customer experience, and budgets for the Billing, Payment, Bad Debt, Asset Recovery, Third-Party Installation vendor payments, and Credit Quality policies, while providing services for DISH enterprise; recruiting, training, and on-boarding talented staff with a keen focus on meeting and exceeding organizational requirement; managing and monitoring quality of over 10M invoices and payments per month; fostering and nurturing positive relationships with payment and billing vendors, including CSG, AMDOCS, all card brands, BNY Mellon, First Data, Stripe, CyberSource, WorldPay, and PayPal.Key Accomplishments, I achieved during this role:• Received JD Power Award for four years in a row by coordinating with customer experience and retention teams to ensure maximum customer satisfaction and retention.• Reduced expense / environmental impact and achieved an industry record of over 70% of the base on electronic billing by liaising with vendors, including billing systems, payment providers, credit bureaus, and technology firms.• Launched new payment methods across multiple lines of business, including Apple Pay, Google Pay, PayPal, and Crypto.• Improved functionality for certain segments of the larger DISH business by migrating billing platforms.

Greater Denver Area

In my position as Business Operations Manager I worked in a variety of roles (Manager I, II, III, Sr.)Major Responsibilities:Delivering exceptional performance in managing overall business operations with a keen focus on streamlining overall operations and effectiveness; administering the distribution of $1B in payments annually to over 200 third-party partners; leading energetic teams for the management of logistics and accounting of $900M in assets being recovered from consumers; recovering, recycling, and redistributing satellite TV assets by liaising with Social Responsibility team, and launched a Project Management Office for one of our largest company divisions.Key Accomplishments, I achieved during this role:• Established multiple websites for payment processing by coordinating with IT and third-party partners.• Optimized overall performance by leading, training, and mentoring cross-functional teams.• Spearheaded and delivered complex projects with keen focus on project outcomes and deliverables.

Master Of Business Administration (M.B.A.)

Bachelor Of Business Administration (B.B.A.)