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@mishimoto.com
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Sarah Ackerman is listed as Customer Service Rep specializing in issue resolution and advanced/custom tailored communication, including building rapport, being consistantly respectful and patient, and expressing genuine empathy. at Optum Rx, based in Wilmington, Delaware, United States. AeroLeads shows a work email signal at mishimoto.com and a matched LinkedIn profile for Sarah Ackerman.
Sarah Ackerman previously worked as Customer Service Representative at Optum Rx and Customer Service Representative at Independence Blue Cross. Sarah Ackerman holds Bachelor Of Science (Bs), Agricultural And Natural Resource Management from University Of Delaware.
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I am customer focused with advanced writing and verbal communication and comprehension skills. I work efficiently whether independent or collaborating in a team/group setting. I can easily and quickly learn new information and computer systems or software platforms. I am highly adaptable and embrace change with grace. I am consistently patient with customers, building rapport and expressing natural empathy with ease. I enjoy researching, collaborating, and utilizing resources to uncover and resolve complex issues. I have a diverse employment background that enables me to approach situations from many different angles and opposing prospectives. I enjoy being challenged and welcome constructive criticism/feedback. I am familiar with performance/adherence goals and metrics. I embrace diversity and advocate the advantages it brings to the workplace and our communities. I understand the importance of conduct, ethics, and professional etiquette.
Listed skills include Statistics, Research, Science, Data Analysis, and 9 others.
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Wilmington, Delaware, United States
Assist members with filling/refilling prescriptions as well as completing related tasks like initiate/remove script autofilling, updating demographic and communication preference information, adding/updating medicine allergies on file, transferring calls to other departments when appropriate, and completing other tasks as requested.
Wilmington, Delaware, United States
Medicare Member Help Team
Remote
Assist military veterans (vets), service members (SMs), providers, and members of other internal depts via inbound and outbound phone callsSchedule/verify/confirm/cancel various types of appts for vets & SMsInform vets/SMs of disability benefit claim appointment processUtilize/navigate a complex script for nearly all situations while maintaining a conversational flow of speech as well as recognizing when not to use the scriptWorking with several different depts to resolve uncommon issues and answer more difficult questions from different types of callers (Veteran Admin Regional Office reps, providers, vets/SMs, etc.)
Remote
Assist military veterans (vets), service members (SMs), providers, and members of other internal depts via inbound and outbound phone callsSchedule/verify/confirm/cancel various types of appts for vets & SMsInform vets/SMs of disability benefit claim appointment processUtilize/navigate a complex script for nearly all situations while maintaining a conversational flow of speech as well as recognizing when not to use the scriptWorking with several different depts to resolve uncommon issues and answer more difficult questions from different types of callers (Veteran Admin Regional Office reps, providers, vets/SMs, etc.)
Remote
Provide members with benefit info and vision service providers contact info Work with vision service providers to generate, modify, and cancel confirmationsExplain claim results to providers and health plan representativesClarify benefit and claim info for health plan representativesWork with the Eligibility Dept to add new members or update existing infoProvide lab order details and order resubmission instructions to providersOpen and send issues to appropriate departments for problem resolutionContact members and providers with specific and individualized issue resolutions
New Castle, Delaware
• Independently traveled to participating retail locations and events• Approached home owners with the company’s offer of a free water test including personalized recommendations to alleviate any contaminants• Prepared homeowners by carefully explaining the in-home water testing process and the various benefits of getting their home’s water tested• Answered questions about possible contaminants and existing solutions
The research of Dr. Ganguli features an ecological approach to the rangeland management technique of prescribed fire and how the characteristics of individual fires can advance or hinder the specific aim of a management plan. I sorted and processed samples taken from plots before burning. I also accompanied Dr. Ganguli on field trips to Idaho and Utah, during which I collected statistical data on the regeneration of selected species in former burn plots.
Formerly New Castle, Delaware
• Inventory and Merchandising Specialist• Coordinated and implemented a novel system for sorting goods in bulk quantities, then set up distribution streams to selected outlets of retail• Assisted in selecting, training, and supervising new employees• Also managed a small retail shop until company went out of business
Wilmington, De
• Caregiver and companion to elderly clients• Independently traveled to location of each client• Kept formal and detailed daily log for every client• Provide medication reminders • Housekeeping• Meal preparation
Research: Shad and Anadromous Fish Restoration in the White Clay Creek Wild and Scenic River. Mentor: Gerald J. KauffmanDirector of the University of Delaware Water Resources Agency.Working in a small team of students, I collected topographic and geomorphological data upstream and downstream from 7 dams believed to be obsolete. Water quality and bio-assessment information necessary for the fish passage design study portion of the restoration project was also collected and carefully documented at each location. At the close of summer, I independently created a detailed poster and presented our team’s findings at three separate conferences.
Garnet Valley, Pa
• Assistant Regional Merchandiser responsible for 12+ seasonal stores• Completed store and warehouse inventories and product transfers • Assisted in training and motivating new employees• Stimulated creative product promotion through visual in-store and window displays
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Sarah Ackerman works for Optum Rx.
Sarah Ackerman is listed as Customer Service Rep specializing in issue resolution and advanced/custom tailored communication, including building rapport, being consistantly respectful and patient, and expressing genuine empathy. at Optum Rx.
AeroLeads has found 1 work email signal at @mishimoto.com for Sarah Ackerman at Optum Rx.
Sarah Ackerman is based in Wilmington, Delaware, United States while working with Optum Rx.
Sarah Ackerman has worked for Optum Rx, Independence Blue Cross, Optum Serve Contracted Via Wipro, Unitedhealthcare, and Mishimoto.
You can use AeroLeads to view verified contact signals for Sarah Ackerman at Optum Rx, including work email, phone, and LinkedIn data when available.
Sarah Ackerman holds Bachelor Of Science (Bs), Agricultural And Natural Resource Management from University Of Delaware.
Sarah Ackerman is listed with skills including Statistics, Research, Science, Data Analysis, Qualitative Research, Experimentation, Experimental Design, and Microsoft Word.
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