Sarah Ackerman Email and Phone Number
Sarah Ackerman work email
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Sarah Ackerman personal email
I am customer focused with advanced writing and verbal communication and comprehension skills. I work efficiently whether independent or collaborating in a team/group setting. I can easily and quickly learn new information and computer systems or software platforms. I am highly adaptable and embrace change with grace. I am consistently patient with customers, building rapport and expressing natural empathy with ease. I enjoy researching, collaborating, and utilizing resources to uncover and resolve complex issues. I have a diverse employment background that enables me to approach situations from many different angles and opposing prospectives. I enjoy being challenged and welcome constructive criticism/feedback. I am familiar with performance/adherence goals and metrics. I embrace diversity and advocate the advantages it brings to the workplace and our communities. I understand the importance of conduct, ethics, and professional etiquette.
Optum Rx
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Customer Service RepresentativeOptum Rx Nov 2024 - PresentWilmington, Delaware, United StatesAssist members with filling/refilling prescriptions as well as completing related tasks like initiate/remove script autofilling, updating demographic and communication preference information, adding/updating medicine allergies on file, transferring calls to other departments when appropriate, and completing other tasks as requested.
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Customer Service RepresentativeIndependence Blue Cross Jun 2024 - Oct 2024Wilmington, Delaware, United StatesMedicare Member Help Team -
Medical Services CoordinatorOptum Serve Contracted Via Wipro Aug 2022 - May 2024RemoteAssist military veterans (vets), service members (SMs), providers, and members of other internal depts via inbound and outbound phone callsSchedule/verify/confirm/cancel various types of appts for vets & SMsInform vets/SMs of disability benefit claim appointment processUtilize/navigate a complex script for nearly all situations while maintaining a conversational flow of speech as well as recognizing when not to use the scriptWorking with several different depts to resolve uncommon issues and answer more difficult questions from different types of callers (Veteran Admin Regional Office reps, providers, vets/SMs, etc.)
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Medical Services CoordinatorOptum Serve Contracted Via Wipro Aug 2022 - May 2024RemoteAssist military veterans (vets), service members (SMs), providers, and members of other internal depts via inbound and outbound phone callsSchedule/verify/confirm/cancel various types of appts for vets & SMsInform vets/SMs of disability benefit claim appointment processUtilize/navigate a complex script for nearly all situations while maintaining a conversational flow of speech as well as recognizing when not to use the scriptWorking with several different depts to resolve uncommon issues and answer more difficult questions from different types of callers (Veteran Admin Regional Office reps, providers, vets/SMs, etc.)
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Customer Service RepresentativeUnitedhealthcare Mar 2022 - Jul 2022RemoteProvide members with benefit info and vision service providers contact info Work with vision service providers to generate, modify, and cancel confirmationsExplain claim results to providers and health plan representativesClarify benefit and claim info for health plan representativesWork with the Eligibility Dept to add new members or update existing infoProvide lab order details and order resubmission instructions to providersOpen and send issues to appropriate departments for problem resolutionContact members and providers with specific and individualized issue resolutions -
Production Project AssistantMishimoto Oct 2013 - Oct 2015New Castle, Delaware -
Lead GeneratorAtlantic Air And Water Products Aug 2012 - Sep 2013New Castle, Delaware• Independently traveled to participating retail locations and events• Approached home owners with the company’s offer of a free water test including personalized recommendations to alleviate any contaminants• Prepared homeowners by carefully explaining the in-home water testing process and the various benefits of getting their home’s water tested• Answered questions about possible contaminants and existing solutions
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Research Assistant: Mentored By Dr. Amy Ganguli, Formerly With North Dakota State UniversityNorth Dakota State University Jun 2012 - Jul 2012The research of Dr. Ganguli features an ecological approach to the rangeland management technique of prescribed fire and how the characteristics of individual fires can advance or hinder the specific aim of a management plan. I sorted and processed samples taken from plots before burning. I also accompanied Dr. Ganguli on field trips to Idaho and Utah, during which I collected statistical data on the regeneration of selected species in former burn plots. -
Inventory And Merchandising SpecialistDelstar Industries Inc. Mar 2012 - Jul 2012Formerly New Castle, Delaware• Inventory and Merchandising Specialist• Coordinated and implemented a novel system for sorting goods in bulk quantities, then set up distribution streams to selected outlets of retail• Assisted in selecting, training, and supervising new employees• Also managed a small retail shop until company went out of business
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Care GiverHomeinstead Senior Care Mar 2007 - Jan 2012Wilmington, De• Caregiver and companion to elderly clients• Independently traveled to location of each client• Kept formal and detailed daily log for every client• Provide medication reminders • Housekeeping• Meal preparation
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Research Assistant For Gerald J. Kauffman Director Of The Ud Water Resources AgencyUniversity Of Delaware May 2011 - Jul 2011Research: Shad and Anadromous Fish Restoration in the White Clay Creek Wild and Scenic River. Mentor: Gerald J. KauffmanDirector of the University of Delaware Water Resources Agency.Working in a small team of students, I collected topographic and geomorphological data upstream and downstream from 7 dams believed to be obsolete. Water quality and bio-assessment information necessary for the fish passage design study portion of the restoration project was also collected and carefully documented at each location. At the close of summer, I independently created a detailed poster and presented our team’s findings at three separate conferences. -
Assistant Regional MerchandiserMasquerade Llc Aug 2004 - Dec 2009Garnet Valley, Pa• Assistant Regional Merchandiser responsible for 12+ seasonal stores• Completed store and warehouse inventories and product transfers • Assisted in training and motivating new employees• Stimulated creative product promotion through visual in-store and window displays
Sarah Ackerman Skills
Sarah Ackerman Education Details
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Agricultural And Natural Resource Management
Frequently Asked Questions about Sarah Ackerman
What company does Sarah Ackerman work for?
Sarah Ackerman works for Optum Rx
What is Sarah Ackerman's role at the current company?
Sarah Ackerman's current role is Customer Service Rep specializing in issue resolution and advanced/custom tailored communication, including building rapport, being consistantly respectful and patient, and expressing genuine empathy..
What is Sarah Ackerman's email address?
Sarah Ackerman's email address is sa****@****oto.com
What schools did Sarah Ackerman attend?
Sarah Ackerman attended University Of Delaware.
What skills is Sarah Ackerman known for?
Sarah Ackerman has skills like Statistics, Research, Science, Data Analysis, Qualitative Research, Experimentation, Experimental Design, Microsoft Word, Teamwork, Powerpoint, Customer Service, Microsoft Excel.
Not the Sarah Ackerman you were looking for?
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Sarah Ackerman
Denver, Co2universalyums.com, lilosocial.com2 +120157XXXXX
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Sarah Ackerman
Client Focused, And Relationship Building Professional That Is Striving For Improvement For People And PoliciesPalmyra, Pa -
Sarah Ackerman
Cincinnati, Oh5gmail.com, gmail.com, clarkschaefer.com, pg.com, pg.com3 +151337XXXXX
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1psu.edu
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