As a Technical Support Engineer at Nazo Group, I specialize in providing on-site technical support for our company's critical systems, including the MiRA system for van sales and warehouse management, and Microsoft Dynamics GP for finance and accounting. My role extends beyond technical assistance to encompass a deeper involvement in various accounting and administration tasks, affording me an intricate understanding of the company's operational dynamics and business requisites.Key… Show more As a Technical Support Engineer at Nazo Group, I specialize in providing on-site technical support for our company's critical systems, including the MiRA system for van sales and warehouse management, and Microsoft Dynamics GP for finance and accounting. My role extends beyond technical assistance to encompass a deeper involvement in various accounting and administration tasks, affording me an intricate understanding of the company's operational dynamics and business requisites.Key Responsibilities:-Installation and configuration of new workstations and printers.-Deployment and setup of software on employees' PCs.-Conducting comprehensive training sessions to ensure proficient use of the company's systems.-Communicate with our salespersons and management to track and resolve their issues with the system.-Facilitating effective communication with our salespersons and management to swiftly identify and address system-related challenges.-Expertly diagnosing and rectifying technical issues in both hardware and software domains.-Collaborating with software vendors to escalate and resolve complex challenges that require external intervention.-Strategically designing and generating reports, codes, and designs tailored to align with our business requirements.Key Achievements:Enhanced operational efficiency through the implementation of automated solutions, optimizing processes and significantly reducing time commitments for employees while enhancing overall accuracy.My proficiency is built upon a strong foundation encompassing a deep understanding of operational cycles, SQL coding expertise, advanced MS Excel skills, and a wealth of hands-on experience with the systems we employ. My ability to bridge the gap between technical and business contexts, as well as my track record of innovative problem-solving, ensures seamless and effective technical support within the organizational framework. Show less

As a Full Stack Web Developer at Minerets Technology, I played a key role in converting the company's core desktop-based route accounting system into a cutting-edge web application. This transition was complemented by my contributions to various robust web solutions, highlighting my dedication to technical innovation.Responsibilities:-Led collaborative efforts to transform the route accounting system into a web application and contributed to other web solutions.-Collaborated… Show more As a Full Stack Web Developer at Minerets Technology, I played a key role in converting the company's core desktop-based route accounting system into a cutting-edge web application. This transition was complemented by my contributions to various robust web solutions, highlighting my dedication to technical innovation.Responsibilities:-Led collaborative efforts to transform the route accounting system into a web application and contributed to other web solutions.-Collaborated with business managers to develop features aligned with evolving business needs.-Demonstrated proficiency in end-to-end software development, from inception to deployment.-Integrated new features per precise business requirements, enhancing software functionality.-Engaged proactively in cross-functional teams, fostering shared expertise and success.-Ensured high-quality software code, upgrades, and optimization.-Exhibited adept troubleshooting skills, ensuring robust performance.-Significantly improved existing components and introduced new features.-Provided technical leadership, guiding peers and promoting excellence.Key Technologies:-Proficient in Sencha Ext JS and JavaScript for front-end development.-Expert in managing SQL Server databases.-Skilled in C# for seamless backend functionality. Show less

- Accurate financial data entry using company accounting software.- Efficiently managed customer payments and resolved discrepancies.- Maintained communication with branches to ensure record alignment.- Managed the petty cash.

• Personal computer setup• Windows servers setup • Setting Windows server as a domain controller to create a domain• Joining servers and PC to Domains• Creating groups and managing group policy rules • Configuring Windows servers as DNS, DHCP, print or file servers