Sarah Bates Email & Phone Number

Greater Manchester, England, United Kingdom

Manchester, England, United Kingdom

Providing a high level of administrative support to a team of 10+, flexibility in assisting with other projects within the company.Processing all referrals for the project (over 750 per year).Staffing the telephone line offering advice and support to health professionals and service users in a professional and respectful manner. Triaging calls and completing DASH/RIC assessments with service users where necessary and providing immediate safety planning advice and signposting.Preparing letters and communications with a range of stakeholders; health professionals, commissioners and other attached agencies.Assisting with scheduling and preparation of IRIS training sessions and meetings.Coordinating the training for GP Practices, including creating and updating training materials, creating course questionnaires and booking staff members on training sessions.Assisting with creation of communications including social media posts.Developing good working relationships with clinical and non-clinical staff members.Following strict confidentiality policies for all service users and in line with GDPR regulations.Being the lead for data collection, collation and reporting for the project including; collating training feedback, preparing data reports (annually and quarterly) for timely submission of funding and internal monitoring reports, undertaking data quality checks, effectively reporting and presenting data to a variety of stakeholders. Using Office 365 on a daily basis, being the point of contact for the team with any issues (with MS Teams etc.)

Manchester, England, United Kingdom

• Effectively used a CRM system to update information and maintain the database. • Ensured transactions were reconciled on Xero accounting software promptly and efficiently. • Data management; Handling personal information with integrity and adhering to GDPR and money-laundering regulations.• Undertaking ad hoc research tasks with strict deadlines and effectively presenting results.• Provided travel coordination support for business trips/meetings.

Leicester, England, United Kingdom

• General administrative duties; scanning, filing, photocopying• Effectively using a legal case management system to: open files, send new paperwork, update existing files, carry out ID checks, order searches.• Data management; Handling personal information with integrity and adhering to GDPR and money-laundering regulations.• Post-completion work; submitting registrations to the Land Registry online portal, filing Stamp Duty Land Tax returns on the HMRC website.• Communicating effectively and professionally with clients; sending quotes, dealing with any queries or problems by telephone and email.• Liaising with third parties; Lenders, Homes and Communities Agency

Leicester, England, United Kingdom

Delivered high level of customer service using product knowledge to drive sales

Aylesbury, England, United Kingdom

Fast track training through checkouts and self-service checkouts and responsible for the training of two new recruits shortly afterwards.

Leicestershire, England, United Kingdom

Ensuring the highest level of customer service for premium clients whilst ensuring business needs were met.

Master'S Degree, Human Rights - Law / Political Science, Merit

History Ba, 2.1

Activities and Societies: Leicester Award. Member of the History Society