Sarah Benton's Location
Leland, North Carolina, United States, United States
Sarah Benton's Contact Details
Sarah Benton work email
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Sarah Benton personal email
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Sarah Benton phone numbers
About Sarah Benton
Associate Director of Insights, with over a decade of experience in Client Success - leading & expanding client partnerships while collaborating cross-department. Excellent communicator, currently focused on remote department management, with an eye for growing loyalty and obsession for garnering that "wow" factor from clients! ✨️
Sarah Benton's Current Company Details
Sarah Benton Work Experience Details
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Director, InsightsIcucLeland, Nc, Us
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Associate Director Of InsightsIcuc Aug 2023 - Present
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Sr Client Success ManagerIcuc Feb 2019 - Aug 2023Remote- Serving as account owner, providing mature, thoughtful and reasonable leadership to both the clients well as internal team members to ensure the on-going success of my book of business- Identifying and mitigating churn risk across my client portfolio to ensure company gross retention rates are achieved- Maintaining and growing monthly recurring revenue for our most valued customers by employing proven strategies which drive product/service adoption and expansion- Quarterbacking internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth- Developing strong customer relationships and serving in the role of trusted advisor to ICUC clients- Employing company strategies with in depth knowledge of the 'consumer lifecycle journey' and providing leadership and execution of onboarding, enablement, adoption and retention plays thru both internal and external resources- Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, partners and internal & external champions- Ensure customer referenceability and overall satisfaction level- Managing ~20 accounts
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Account ManagerIcuc Dec 2015 - Feb 2019Remote
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Client Services SupervisorIcuc Aug 2015 - Dec 2015Remote-Be the client’s day to day point of contact for all ICUC services.-Mentor, coach, and manage performance of a team of Content Specialists together with Resources and Quality Control-Enforce the community's safety and usage policies across multiple content areas.-Monitor the activities & responses to posts on client's social media spaces to ensure that guidelines & rules are adhered to. -Act as a consumer experience leader - Be familiar with all of your projects from the client perspective.-Implement and train new technologies (i.e. Social Patrol enhancements) that will create efficiencies-Oversee our quality of service via shadowing and other methods.-Assist with setting up new team members with any technical requirements logins, & software.-Pro-actively escalate issues, observations, opportunities, & insights through the relevant channels.-Conduct regular assessments of training & support needs.-Work closely with Account Managers, Resources, Training and Quality Control on all accounts:-Discuss proper training requirements & moderation support with the Account Manager and Resources.-Understand the moderation platform prior to site launch.-Understand the moderation guidelines & escalation procedures.-Understand and update project clouds.-Identify behavioral & technical issues, patterns, & trends in the community.
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Assistant Account ManagerIcuc Jul 2014 - Aug 2015Remote- Assist the Account Manager with all duties when required- Assist in the management of a specific set of client accounts and team(s) of content specialists- Be the backup contact for day to day client activities and client communication and relationships- Assist in identifying new revenue opportunities within accounts- Perform services 24-30 hours per week- Assist with meeting team quality and performance standards (scorecard)- Assist in the creation & maintenance team schedules, shift legends, tracking sheets & team sites- Support the client onboarding process for new clients/accounts- Discuss and implement proper training requirements & services support- And other tasks that will come up to ensure client satisfaction
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Assistant Operations ManagerIcuc Jan 2014 - Jul 2014Remote- Assist the Operations Manager in managing teams of content specialists.- Moderate/Monitor when required- Monitor the activities & responses to posts on client's social media profiles to ensure that guidelines & rules are adhered to, when applicable.- Assist with setting up team members with any technical requirements & software.- Proactively escalate issues, observations, opportunities, & insights through the relevant channels, when appropriate.- Conduct regular assessments of training & support needs.- Work closely with the Operations Manager on all accounts:- Discussing and implementing proper training requirements & moderation support.- Reviewing & "owning" the moderation guidelines & escalation procedure.- Identifying behavioural & technical issues, patterns, & trends in the team.- Identifying content specialists behavioural issues, and liaising with HR when necessary.- Creating & maintaining team schedules, shift legends, tracking sheets & team sites.- Developing, delivering, compiling data, & producing daily, weekly, monthly & quarterly reports on feedback from participants as required.- Content specialists performance reviews
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Social Media Moderation - Team LeadIcuc Dec 2012 - Jan 2014Remote- Discussing and implementing proper training requirements & moderation support.- Reviewing & "owning" the moderation guidelines & escalation procedure.- Identifying behavioural & technical issues, patterns, & trends in the team.- Identifying moderator behavioural issues, and liaising with HR when necessary.- Creating & maintaining team schedules, shift legends, tracking sheets & team sites.- Developing, delivering, compiling data, & producing daily, weekly, monthly & quarterly reports on feedback from participants as required.
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Moderation SpecialistIcuc Sep 2012 - Dec 2012Remote- Enforce the online community's safety and usage policies across multiple content areas.- Monitor the activities & responses to posts on client's social media profiles to ensure that guidelines & rules are adhered to.- Develop & post interactive content that encourages participation & the development of member-generated content to ensure that the community is achieving its objectives.- Identify behavioural & technical issues, patterns, & trends in the community.- Pro-actively escalate issues, observations, opportunities, & insights through the relevant channels.
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LogisticsTarget Jan 2011 - Jun 2012Wilmington, North Carolina, United States-Enabling a consistent experience for guests by ensuring product is set, in-stock, accurately priced, and signed on the sales floor.-Lead inbound, outbound, replenishment, inventory accuracy, presentation, pricing, and promotional signing processes for all General Management areas of the store.-Present knowledge of guest service fundamentals and experience supporting a guest first culture across the store as well as retail business fundamentals: Support inventory management, including managing process efficiency and improvements.-Executing daily/weekly workload to support business priorities and deliver on sales goals-Ensure process are followed in regard to food seasonality, freshness and quality, food safety standards and routines, and merchandising -
TeacherDiscovery Place Child Care Center Jan 2010 - Jun 2012Topsail, North Carolina, United States- ChildCare for children ages 3 months - 12 years- Learning activities- Assist with lesson planning- Snack preparation- Routine classroom clean up
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Front End Team MemberToys R Us Oct 2010 - Jul 2011Wilmington, North Carolina, United States- Customer Service management- Money management- Security awareness- Rewards related performance reviews for Cashiers- Service Desk Training- Stocking- Reshop -
Customer Service RepresentativeDomino'S Pizza Feb 2009 - Jun 2009Castle Hayne, North Carolina, United States- Front end management- Customer service- Money management- Food preparation- Clean up
Sarah Benton Skills
Social Media
Social Networking
Facebook
Customer Service
Content Strategy
Social Media Measurement
Content Management
Twitter
Online Moderation
Team Management
Blogging
Hootsuite
Spredfast
Google Docs
Online Content Creation
Project Management
Money Management
Childcare
Child Development
Early Childhood Education
Custom Content Creation
Client Services
Leadership
Sarah Benton Education Details
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General Studies
Frequently Asked Questions about Sarah Benton
What company does Sarah Benton work for?
Sarah Benton works for Icuc
What is Sarah Benton's role at the current company?
Sarah Benton's current role is Director, Insights.
What is Sarah Benton's email address?
Sarah Benton's email address is sa****@****.social
What is Sarah Benton's direct phone number?
Sarah Benton's direct phone number is +191040*****
What schools did Sarah Benton attend?
Sarah Benton attended Unc Charlotte, Cape Fear Community College.
What are some of Sarah Benton's interests?
Sarah Benton has interest in Human Rights, Animal Welfare, Children, Education.
What skills is Sarah Benton known for?
Sarah Benton has skills like Social Media, Social Networking, Facebook, Customer Service, Content Strategy, Social Media Measurement, Content Management, Twitter, Online Moderation, Team Management, Blogging, Hootsuite.
Who are Sarah Benton's colleagues?
Sarah Benton's colleagues are Anneaki Cameron, Regine Kaye Payanay, Ozzy Araujo, Daniela E., Rodney Jenkins, Carlos A. Sanchez, Elizabeth Smith.
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